topic PIXMA G7020 Scans very dark with a blue tinge in Desktop Inkjet Printers

PIXMA G7020 Scans very dark with a blue tinge

Darren_H — Sun, 24 Nov 2024 04:11:22 GMT

When I scan regular white paper documents on my G7020 the scanned image makes the paper look very dark and even a blue tinge. I'm guessing I may need to adjust some settings but I've not found any that gets my scanned images to appear the proper white paper color. I scan wirelessly using my macbook pro.

Any help is greatly appreciated,

Darren

Re: PIXMA G7020 Scans very dark with a blue tinge

Patrick — Mon, 25 Nov 2024 16:44:50 GMT

Hi Darren_H,

Are you using the IJ Scan Utility to perform your scans?

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. For a quicker response, please use the link below to reach our Technical Support Team:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA G7020 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

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Re: PIXMA G7020 Scans very dark with a blue tinge

Darren_H — Mon, 25 Nov 2024 18:19:01 GMT

No I was using the Mac printer/scanner app. I just tested using the IJ Scan utility and that came out normal to solve the problem. Thank you so much. I have a big family with 5 macbooks in the house. Do you know if there's a way to adjust/correct the scanning using my mac app? If not then no worries I'll need to download the IJ Scan to each of my families other computers for them to use instead.

thank you, Darren