topic Re: Can't get printer to install in Desktop Inkjet Printers

Can't get printer to install

DEmmich — Thu, 25 Nov 2021 11:51:48 GMT

I am trying to install the Canon MG2522 printer on my Microsoft Surface Pro laptop running Windows 11. It goes through the installation process and then I get the error message "MPDrivers could not be installed, try installing again." So I did, same result. Is there anything I can do to get this installed or is it possible that the printer is not compatible with Windows 11?

Thank you!

Re: Can't get printer to install

catballou7 — Fri, 26 Nov 2021 04:58:08 GMT

Exact same thing with me. But I have Windows 10.

I uninstalled all previous canon programs and removed all other canon apps but it still won't connect at the very end of the process. I am thinking it's not a problem with windows but with the download.

Re: Can't get printer to install

DEmmich — Fri, 26 Nov 2021 11:28:33 GMT

that is what I am beginning to think also! thank you for responding

Re: Can't get printer to install

catballou7 — Sat, 27 Nov 2021 23:27:52 GMT

I tried another laptop and it has the same issue. I will be calling canon on Monday during customer support biz hours because there is an issue with microsoft and the driver download.