topic Re: PIXMA ip8720 blacks printing weird purple in Desktop Inkjet Printers

PIXMA ip8720 blacks printing weird purple

vbonini — Wed, 20 Nov 2024 12:21:01 GMT

Been having this problem where large areas of black print a weird kind of reverse fade into purple. Changed all cartridges levels good. Ran all alignment and cleaning available in utility. Attached example on 4x6. Please help.

Re: PIXMA ip8720 blacks printing weird purple

Stephen — Wed, 20 Nov 2024 13:14:43 GMT

Hello!
So that the Community can help you better, we will need to know more information:
• Do you see any error messages?
• Which version of Windows or macOS are you using?
• How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!

Re: PIXMA ip8720 blacks printing weird purple

vbonini — Wed, 20 Nov 2024 13:18:32 GMT

I have NOT received any error messages

Mac OS version 14.7.1 and I reinstalled the printer drivers.

Connection by USB.

Re: PIXMA ip8720 blacks printing weird purple

jrhoffman75 — Wed, 20 Nov 2024 13:46:51 GMT

1. did you run a nozzle check after cleaning?

2. what settings and paper are you using? What software are you printing from?

Re: PIXMA ip8720 blacks printing weird purple

vbonini — Wed, 20 Nov 2024 14:50:28 GMT

1. Yes Ran a nozzle check. It was clear

2. Glossy paper. Printing from Mac OS Preview. Have printed from preview for 3+ years with this printer.

Re: PIXMA ip8720 blacks printing weird purple

jrhoffman75 — Wed, 20 Nov 2024 14:53:33 GMT

Were you able to print same image previously without problem?

Does Preview allow you to select media types and ICC profiles?

Re: PIXMA ip8720 blacks printing weird purple

vbonini — Wed, 20 Nov 2024 15:06:09 GMT

Yes, for several years I have printer a variety of photos portraits, landscapes, outer space. Lots of pictures with large areas of deep colors and black.

Media types. for example "Glossy photo paper" Yes.

Internet search returns ICC profile is listed in "soft proof with profile option" I can't find it in the software.