PIXMA TS5120 - Error code 5100

gerty95 — Fri, 15 Nov 2024 22:06:10 GMT

Receiving error code that says there is a paper jam or check the cartridges are installed correctly.
There is no paper jam and cartridges are in correctly.
Any ideas how to remedy this error or reset the system?

Pixma TS5120

Re: PIXMA TS5120 - Error code 5100

Patrick — Tue, 19 Nov 2024 19:50:23 GMT

Hi gerty95,

The 5100 error can be caused by a paper jam. I understand that you have checked for this, but please use the links below to make sure all areas have been checked:

TS5120 - Paper Is Jammed inside Printer

TS5120 - Removing Jammed Paper from Rear Side

The 5100 error can also be caused by a smudge on the encoder/timing strip. Please follow the steps in this Knowledgebase Article to clean the encoder/timing strip:

Cleaning the Encoder (Timing) Strip - TS5120

If the 5100 error persists, your PIXMA TS5120 would require service. If your PIXMA TS5120 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS5120 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA TS5120 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

topic PIXMA TS5120 - Error code 5100 in Desktop Inkjet Printers

PIXMA TS5120 - Error code 5100

Re: PIXMA TS5120 - Error code 5100