topic Re: Reset frozen printer PIXMA TR8620 in Desktop Inkjet Printers

Reset frozen printer PIXMA TR8620

alcannistraro — Mon, 11 Nov 2024 13:58:51 GMT

I lost AC power while my PIXMA TR8620 was printing. When power returned, I pulled out the paper that was being printed. Then noticed that the screen showed only the word CANON and could not be changed to the menu. The light next to the power button was illuminated.

I tried to power off by holding the power button, then tried by pulling the plug for a minute. Also restarted my computer. The light next to the power button is still on, and the display still says Canon.

The printer is not seen by Windows. It's frozen. The printer ink carriage remains where it was when the power went off.

I assume I need to reset the printer, but can't figure out how to do that.

Re: Reset frozen printer PIXMA TR8620

jrhoffman75 — Mon, 11 Nov 2024 14:22:38 GMT

Try removing the power cord and operating the power button a few times. That will sometimes drain off a stored charge when a power surge occurs.

Re: Reset frozen printer PIXMA TR8620

alcannistraro — Mon, 11 Nov 2024 21:20:01 GMT

Thanks for your tip, T problem remains, however.

Re: Reset frozen printer PIXMA TR8620

jrhoffman75 — Mon, 11 Nov 2024 21:22:39 GMT

Re: Reset frozen printer PIXMA TR8620

alcannistraro — Mon, 11 Nov 2024 21:38:47 GMT

I just spoke with Canon customer support on the phone. They said that the power outage must have damaged the electronics somehow. My warranty, dated from 2021, is no longer in effect. They offered me a 10% discount and free shipping on a replacement with a new printer of the same model,

Re: Reset frozen printer PIXMA TR8620

jrhoffman75 — Mon, 11 Nov 2024 21:45:54 GMT

You could try contacting your power company and see what their policy is regarding equipment damage.