topic Re: TS8360a drivers won't load on the computer OS (Windows 11 Home) in Desktop Inkjet Printers

TS8360a drivers won't load on the computer OS (Windows 11 Home)

jmlin — Sun, 10 Nov 2024 10:05:35 GMT

The following message appears:

This printer cannot connect to the OS running on your device. Please access this site from a device with a supported OS.

I have tried with the USB cable and DVD as well. Any help appreciated!

Re: TS8360a drivers won't load on the computer OS (Windows 11 Home)

jrhoffman75 — Sun, 10 Nov 2024 12:32:24 GMT

Is this the driver you are trying to install?

https://www.canon.com.au/support/sims-content?pid=4d85b3ffb0e34570aea6a270440672d6&cid=A2D76541A6AC4221B725378808766F9B&ctype=dr

Re: TS8360a drivers won't load on the computer OS (Windows 11 Home)

jmlin — Sun, 10 Nov 2024 23:23:05 GMT

Thanks. That's the file I'm using. It runs but halts and says that "TR drivers not installed"

Re: TS8360a drivers won't load on the computer OS (Windows 11 Home)

jmlin — Sun, 10 Nov 2024 23:24:08 GMT

Sorry, it says "MP Drivers not installed"

Re: TS8360a drivers won't load on the computer OS (Windows 11 Home)

jrhoffman75 — Mon, 11 Nov 2024 00:06:30 GMT

Re: TS8360a drivers won't load on the computer OS (Windows 11 Home)

jmlin — Mon, 18 Nov 2024 11:08:12 GMT

problem not solved. I have downloaded a 3rd party app (microsoft) which works - bypassing the need for the driver. However it's not nearly as good

Re: TS8360a drivers won't load on the computer OS (Windows 11 Home)

jrhoffman75 — Mon, 18 Nov 2024 11:11:03 GMT

@jmlin wrote:

problem not solved. I have downloaded a 3rd party app (microsoft) which works - bypassing the need for the driver. However it's not nearly as good

Did you call Canon?

Re: TS8360a drivers won't load on the computer OS (Windows 11 Home)

jmlin — Mon, 18 Nov 2024 20:06:59 GMT

Not sure if it's worth calling - having been advised the driver won't work with the OS I have ARM Snapdragon. But I can try