topic Re: printer colors off in Desktop Inkjet Printers

PIXMA MG3620 colors are off

tullynally — Tue, 29 Oct 2024 14:24:30 GMT

My Canon MG3620 scanner/printer suddenly went from printing bright colors to printing dull colors. For instance red is now maroon (see image ATTACHED). I even bought a new MG3620 scanner/printer but the printer still prints dull colors. This indicates it is NOT printer but the ‘drivers(?)’ Could some update have messed things up?

Re: printer colors off

jrhoffman75 — Mon, 28 Oct 2024 11:36:48 GMT

Delete and reinstall the driver and see what happens. Have you run a nozzle check?

Re: printer colors off

Stephen — Mon, 28 Oct 2024 12:50:43 GMT

Hello!
So that the Community can help you better, we will need to know more information:
• Do you see any error messages?
• Which version of Windows or macOS are you using?
• How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!

Re: printer colors off

tullynally — Mon, 28 Oct 2024 15:29:29 GMT

*sigh* Done all that and YES, THE DEVICE IS PLUGGED IN AND TURNED ON!

Re: printer colors off

jrhoffman75 — Mon, 28 Oct 2024 15:53:52 GMT

@tullynally wrote:

*sigh* Done all that and YES, THE DEVICE IS PLUGGED IN AND TURNED ON!

All caps posting is not appreciated - sorry that my trying to help you is an annoyance.

Can you post a phone a phone shot of the nozzle check?

Re: printer colors off

tullynally — Mon, 28 Oct 2024 16:19:26 GMT

It was NOT ALL CAPS! Only one CAP in this part of the post; "*sigh* Done all that and..." Your apology accepted. Nozzle check is perfect but neither a scan or phone image comes out clear.

Re: printer colors off

jrhoffman75 — Mon, 28 Oct 2024 16:35:24 GMT

What are you comparing the nozzle check to?

Does it happen with all documents or just the one you posted.

Re: printer colors off

tullynally — Mon, 28 Oct 2024 16:43:14 GMT

No error messages, Windows 11, USB, see image ATTACHED.

Re: printer colors off

tullynally — Fri, 08 Nov 2024 11:01:22 GMT

Nozzle check is fine but when I print document colors are dark THUS (ATTACHED)

Re: printer colors off

tullynally — Fri, 08 Nov 2024 11:03:06 GMT

Everything was fine then suddenly bright colors became muddy!

Re: printer colors off

tullynally — Fri, 08 Nov 2024 11:04:08 GMT

All documents and images.