topic Re: PIXMA MG5420 Error message came up in Desktop Inkjet Printers

PIXMA MG5420 Error message came up

Sycamore1 — Sat, 19 Oct 2024 16:37:29 GMT

The Geek Squad tried to get my printer working but didn't succeed and referred me to Canon. Is it possible to talk to a real technician?

Re: PIXMA MG5420 Help needed

Danny — Sat, 19 Oct 2024 15:44:09 GMT

Thanks for joining the conversation, Sycamore1!

So that the Community can help you better, please let us know what kind of problem you're experiencing with your PIXMA MG5420. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: PIXMA MG5420 Help needed

Sycamore1 — Sat, 19 Oct 2024 15:51:32 GMT

Printer is not working and I received an error message letting me know a printer error has occurred. The Geek Squad tried but failed to get the matter corrected.

Re: PIXMA MG5420 Help needed

Danny — Sat, 19 Oct 2024 15:57:02 GMT

If you could tell us what that error message said, that would really help us help you. We look forward to your reply!

Re: PIXMA MG5420 Help needed

Sycamore1 — Sat, 19 Oct 2024 15:59:03 GMT

The standard instructions to turn printer off and on. Same routine that I went through with the Geek Squad. The final message was to contact the service.

Re: PIXMA MG5420 Help needed

Sycamore1 — Sat, 19 Oct 2024 16:32:06 GMT

Are you still there?

Re: PIXMA MG5420 Error message came up

Patrick — Tue, 22 Oct 2024 17:32:33 GMT

Hi Sycamore1,

Please unplug the power cord from your PIXMA MG5420 for 15 minutes or so.

After that time has elapsed, please reconnect the power cord and turn your PIXMA MG5420 on.

What is the Support Code that appears on the display of your printer?

If a code does not appear, please attempt to print.

If you are unable to print, please look at the display of your printer. What is the Support Code that appears?

Did this answer your question? If so, please click the Accept as Solution button so that others may find the answer as well.

Re: PIXMA MG5420 Error message came up

Sycamore1 — Tue, 22 Oct 2024 22:52:03 GMT

The support code that continues to come up suggest all of the things I've already done and then advises the user to check the manual or contact the service. I do not have a manual so I continue to contact the service.