topic Re: PIXMA G2411: "The printer is performing another operation" in Desktop Inkjet Printers

PIXMA G2411: "The printer is performing another operation"

Safaridad — Fri, 18 Oct 2024 20:16:43 GMT

Searched for about two hours for a solution to this apparently very common problem.

Existing Canon printer G2411, has been printing fine without problems until two weeks ago, now it keeps saying "The printer is performing another operation". Windows 11 PC.

Tried everything listed - unplug printer power for 20 seconds, restart computer, cleared the print queue, cleared the printer spool folder, uninstalled and reinstalled printer, downloaded the drivers from Canon website and installed again, waited to let ink "load" after installing printer, etc. Nothing works. I keep getting "The printer is performing another operation"

Clearly it is a very a common problem going back many years. How is it that it has still not been solved by Canon?

I'm ready to throw it in the trash and go buy another brand.

Re: PIXMA G2411: "The printer is performing another operation"

Safaridad — Mon, 21 Oct 2024 08:35:37 GMT

Is there no solution to this?

Re: PIXMA G2411: "The printer is performing another operation"

Stephen — Mon, 21 Oct 2024 12:37:20 GMT

Hi, Safaridad, welcome to the Canon Community!

The Community isn't intended for immediate assistance.

We also wanted to inform you that Canon USA hosts and moderates the Canon Community. We only have support information for Canon products manufactured and used in the US market. The PIXMA G2411 isn't sold or supported in the US.

You're welcome to discuss Canon products sold outside the United States, but you will not receive direct support from Canon USA.

If you are in the USA, and your question is urgent, click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to discover support options available in your country or region.

Re: PIXMA G2411: "The printer is performing another operation"

Safaridad — Mon, 21 Oct 2024 15:00:23 GMT

Thank you Stephen. I waited a couple of days to see if anyone had perhaps come across this and could offer a quick and easy solution. It does seem to be quite a common issue, so I was hoping by now there might be a knowledge base article about it from Canon. I'm based in South Africa and I'm not an IT professional. I'm helping an elderly lady with her printer. Any advice or tips you might have to resolve this will be much appreciated.