topic Re: PIXMA MG3500 Series: New MAC OS System Now Scanner Doesn't Work in Desktop Inkjet Printers

PIXMA MG3500 Series: New MAC OS System Now Scanner Doesn't Work

gebhart23 — Thu, 12 Sep 2024 16:03:05 GMT

I've recently updated my MAC OS system on a MacBook Air. Now the the Canon IJ Scan Utility App doesn't work. I can still print, but when I try to open the app to scan it says that Canon needs to provide an updated app to support this function. Any help? I need the scanner and I've already try to go back to the old MAC OS and it won't allow it. Thanks!

Re: New MAC OS System Now Scanner Doesn't Work

johnrmoyer — Tue, 07 Sep 2021 15:42:08 GMT

I am new to macOS. I have only used "image capture" app which came with the operating system to run my scanner. Does that work for you? My multi function printer scanner is connected by ethernet cable through a switch.

Re: New MAC OS System Now Scanner Doesn't Work

kvbarkley — Tue, 07 Sep 2021 16:20:57 GMT

To add to John's advice, you can access the image capture scan functions via Preview.

Re: New MAC OS System Now Scanner Doesn't Work

gebhart23 — Tue, 07 Sep 2021 16:38:47 GMT

I have the ability to connect through a cable as well, but I click to scan and the following error occurs:

Re: New MAC OS System Now Scanner Doesn't Work

Danny — Tue, 07 Sep 2021 16:47:34 GMT

Hi, gebhart23!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: New MAC OS System Now Scanner Doesn't Work

gebhart23 — Tue, 07 Sep 2021 16:55:08 GMT

I have a PIXMA MG3500 Series combo printer/scanner. Printing works just fine after the MacOS update to my computer. The app used to scan documents that came with the device (Canon IJ Scan Utility 2) shows this error message when trying to scan. I used the advice from above and can scan through the Preview tab, but I can only scan one page. It doesn't allow for multi page scanning unless I'm missing something there. Thanks!

Re: New MAC OS System Now Scanner Doesn't Work

kvbarkley — Tue, 07 Sep 2021 20:48:50 GMT

I don't believe that Canon has updated IJ Scanner to work with newer OS' (I believe it is 32 bit). You will need to try some other way such as Image Cpature, as mentioned, or something like the (paid) Hamrick Vuescan.

Re: New MAC OS System Now Scanner Doesn't Work

gebhart23 — Tue, 07 Sep 2021 23:26:00 GMT

Thank you!

Re: New MAC OS System Now Scanner Doesn't Work

sms1411 — Thu, 09 Sep 2021 07:51:39 GMT

I tried the image capture app and I and I am still getting the same error (-21345). I have an MG3660 and new Macbook Air OS 11.5.1

Re: New MAC OS System Now Scanner Doesn't Work

johnrmoyer — Thu, 09 Sep 2021 11:20:18 GMT

@sms1411 wrote:
I tried the image capture app and I and I am still getting the same error (-21345). I have an MG3660 and new Macbook Air OS 11.5.1

I am guessing and googling, so this might not be right. It might work to remove the scanner from the list of devices and then add it again.

https://support.apple.com/guide/mac-help/set-up-a-scanner-to-use-with-mac-mh28039/mac

You can add a scanner to the list of devices in Printers & Scanners preferences.

https://support.apple.com/guide/mac-help/reset-mac-printing-system-solve-a-problem-mh14001/11.0/mac/11.0

Reset the Mac printing system to solve a problem

If you can’t print to your printer and you’ve tried all other solutions, reset the printing system. This process deletes all printers from your list of printers, deletes information about all completed print jobs, and deletes all printer presets.

Important: First, try other troubleshooting techniques in Solve printing problems on Mac.

On your Mac, choose Apple menu > System Preferences, then click Printers & Scanners.
Press and hold the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
After you reset the printing system, the list of printers in Printers & Scanners preferences is empty.
Re-add any printers.

Re: New MAC OS System Now Scanner Doesn't Work

sms1411 — Tue, 14 Sep 2021 02:28:15 GMT

Thank you for your suggestion. I reset the printing system as you suggested and re-added the printer but I cannot add the printer without the scanner. I am still getting the same permissions issue and error message when trying to use image capture.

Re: PIXMA MG3500 Series: New MAC OS System Now Scanner Doesn't Work

KelM — Mon, 07 Oct 2024 18:28:31 GMT

I am having the same problem with the PIXMA MG6620 and the Mac OS. The printer works. The scanner does not. They both used to work. The most irritating part of the problem is that all the help materials are pointing me to getting the printer to work. It works. The scanner does nothing. The Canon MG6620 shows up in "Printers and scanners" but nothing there lets me say "Hey I want you to scan dang it!"

I do finally see users here telling me to scan using Image Capture. I have the up but still noting happens. I removed and re-added the Canon device and still nothing. Someone said to use Preview. That also does nothing. Can someone send detailed instructions on how to scan using either Image Capture or Preview.

I am able to scan to a personal PC but I need this scanner function for work so I can't send work docs to a personal device.

Re: PIXMA MG3500 Series: New MAC OS System Now Scanner Doesn't Work

kvbarkley — Mon, 07 Oct 2024 20:52:55 GMT

https://support.apple.com/guide/preview/scan-a-document-or-image-prvw28034/mac

If it shows up in file->import from scanner

VueScan might also solve your problems. It has a try before you buy function