topic Re: TS6420a scanner not connected to pc in Desktop Inkjet Printers

PIXMA TS6420a scanner not connected to pc

Sophia74 — Wed, 06 Nov 2024 21:05:04 GMT

I'm trying to scan with my TS6420a but have no success! I can print no problem from smartphone, PC, tablet. I've installed the Canon IJ Printer Assistant tool, the scan app from windows, does not find scanner. I have windows 11. please help me.

Re: TS6420a scanner not connected to pc

Stephen — Sun, 06 Oct 2024 15:36:15 GMT

Hey, Sophia!

Try this: https://canon.us/TS6420asetup

It will walk you through the whole setup process. It'll also uninstall & re-install if necessary.

Let us know how it goes!

Re: TS6420a scanner not connected to pc

Sophia74 — Sun, 06 Oct 2024 16:00:49 GMT

I tried this and still not working. It did remove the Canon IJ utility.

Re: TS6420a scanner not connected to pc

Sophia74 — Sun, 06 Oct 2024 16:01:51 GMT

I can still print

Re: TS6420a scanner not connected to pc

Stephen — Sun, 06 Oct 2024 16:07:50 GMT

Try to install this: Direct Driver Download

Re: TS6420a scanner not connected to pc

Sophia74 — Sun, 06 Oct 2024 16:23:01 GMT

this didn't work either! it just added a copy of my printer

I really appreciate you trying to help me resolve this issue

Re: TS6420a scanner not connected to pc

Sophia74 — Sun, 06 Oct 2024 16:24:10 GMT

Could it be my Bitedefender virus protction? I don't think I have a firewall installed but how can I know for sure?

Re: TS6420a scanner not connected to pc

Stephen — Sun, 06 Oct 2024 16:28:32 GMT

It could be. How long have you had the printer?

Re: TS6420a scanner not connected to pc

Sophia74 — Sun, 06 Oct 2024 16:28:55 GMT

interesting though that the copy doesn't acknowledge the existence of scanner at all like the original printer

Re: TS6420a scanner not connected to pc

Sophia74 — Sun, 06 Oct 2024 16:30:42 GMT

bought in 2020 but I was able to scan before and I've had the same virus protection. the only other thing is this is a new laptop.

Re: TS6420a scanner not connected to pc

Sophia74 — Sat, 26 Oct 2024 15:57:03 GMT

Hi, I still haven't resolve this issue. Whar else can I do?

Re: TS6420a scanner not connected to pc

Patrick — Wed, 06 Nov 2024 17:16:07 GMT

Hi Sophia74,

Because you were able to install the drivers successfully, that would mean that the scanning software, the IJ Scan Utility, was installed as well. Please follow these steps:

1. Please click on the Windows button at the bottom of your screen.

2. Click All Apps.

3. In the menu that appears, click on the Canon Utilities folder.

4. Click on the IJ Scan Utility.

5. Once the IJ Scan Utility is open, please attempt to scan.

Were you able to scan?

If not, what is the error code that appears at the bottom of the error message?

More information regarding using the IJ Scan Utility can be viewed here:

TS6400 series > Scanning > Scanning from Computer (Windows)

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: TS6420a scanner not connected to pc

Sophia74 — Wed, 06 Nov 2024 21:03:09 GMT

the printer is connected to the wifi since I can print with no issues. The printer is in the same spot as before when scanning wasn't an issue. I don't know what else to do. The only difference is the laptop is new. My virus protection software is the same (Bit Defender). I'm goin to try removing printer/scanner and removing all software from canon. Shutting down laptop ad starting from scratch.

Re: TS6420a scanner not connected to pc

Sophia74 — Wed, 06 Nov 2024 21:30:11 GMT

Success! I think the difference was during this install I let the software connect the printer to the wifi. On another note, how can I add a short cut to the Canon scan utility app to my desktop?