topic G7020 says need driver; website says no in Desktop Inkjet Printers

G7020 says need driver; website says no

Support-HaHa — Mon, 15 Nov 2021 16:53:05 GMT

My printer says there's something to download from the server, but the website says I don't need to. Do I need to? If not, how do I clear the message from coming back?

Re: G7020 says need driver; website says no

Stephen — Mon, 15 Nov 2021 17:01:47 GMT

Hello!

So that the Community can help you better, we will need to know the Computer Operating System you're using (Windows Vista/7/8/10/11 or macOS 10.x/11.x) and how you connect to your device (USB or WiFi).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Re: G7020 says need driver; website says no

Support-HaHa — Mon, 15 Nov 2021 17:03:59 GMT

My apologies, it's a MacBook that's still on Catalina 10.15.7 and it's WiFi. Works fine, I can reset the message w/OK, just tired of having it reappear when I'm then told it's not needed.

Re: G7020 says need driver; website says no

shadowsports — Tue, 16 Nov 2021 15:09:09 GMT

Greetings,

You may want to consider removing the device from Printers and Scanners, restarting, and reinstalling using the following package:

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDIwMDAwNTk0MjAy&cmp=ABR&lang=EN

This is Catalina specific