topic Re: "Scanner Lock Switch" error - Pixma MP830 in Desktop Inkjet Printers

"Scanner Lock Switch" error - Pixma MP830

Russ — Mon, 01 May 2017 22:33:09 GMT

I have a Pixma MP830 running on Windows XP.

In the middle of a scan project, I suddenly got the error message, "Release the scanner lock switch and turn the power off and back on."

The scanner lock switch was already in the unlock position, but I moved the switch back and forth a few times, turned the power off and back on. No luck. The message is still there. I tried it a few more times without success. I then uninstalled and reinstalled the Canon software that came with the machine. Still no luck. The message is still there.

I contacted Canon support and they said there's no solution. Not repairable.

As a last-ditch effort to see if there's any hope here, has anyone who has had this problem been able to solve it?

Thanks for whatever help you can offer.

Russ

Re: "Scanner Lock Switch" error - Pixma MP830

shivanands — Tue, 24 Sep 2024 13:49:11 GMT

Same problem I am facing. Surprising that there is no solution to this error.

Re: "Scanner Lock Switch" error - Pixma MP830

Stephen — Tue, 24 Sep 2024 14:00:02 GMT

Thank you for reaching out!

This unit is 18 years old and was retired in 2012. As a result, all official Canon support has ceased, and no new software or drivers will be developed.

To explore Canon's latest technologies, we recommend contacting our Canon Upgrade Program Specialists at 1-866-443-8002, available Monday through Friday.

We hope you have a great day!