PIXMA TS9520a scanning with black streak in document scan mode

TS2024 — Sat, 21 Sep 2024 16:50:55 GMT

OS: Windows 11
Printer: Canon Pixma TS9520a
Scanning Software: Canon IJ Scan Utility

When scanning documents through the ADF-Manual Duplex mode, the scanner creates a long black streak on the document. It's always in the same approximate location (see below images). This only happens when using the ADF tray and document scan, not if I use "auto" and place it directly on the scanner glass.

I really need to fix this because I can't have all the documents I scan contain a black streak. This is a brand new Pixma TS9520a. I just purchased it on September 6, 2024

Re: PIXMA TS9520a scanning with black streak in document scan mode

Patrick — Thu, 07 Nov 2024 20:19:37 GMT

Hi TS2024,

When scanning from the glass, the scanning element moves back and forth to scan your document.

When scanning using the automatic document feeder, the paper moves and the scanning element stay in one place.

When a line appears when scanning from the automatic document feeder, it is because there is something on the scan glass that is transferring to the scanned image.

Please open the automatic document feeder and clean the scan glass indicated in the image below.

If the issue persists, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS9520a and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

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PIXMA TS9520a scanning with black streak in document scan mode

Re: PIXMA TS9520a scanning with black streak in document scan mode