PIXMA MG2522- Error when loading paper

sjblwa — Wed, 18 Sep 2024 20:13:52 GMT

I have a Canon Pixma 2522. I cannot get the paper to load. I tried turning the wheel on the inside, unplugging and replugging. Still get the same error. Yellow light flashes 2 times and paper will not load. Any suggestions?

Re: PIXMA MG2522- Error when loading paper

Patrick — Thu, 07 Nov 2024 20:37:58 GMT

Hi sjblwa,

A paper jammed or foreign object in the paper path could cause this error to occur.

Please follow the steps provided in the links below to check for this:

https://ij.manual.canon/ij/webmanual/ErrorCode/MG2500%20series/EN/ERR/1300.html?ref=1300

https://ij.manual.canon/ij/webmanual/ErrorCode/MG2500%20series/EN/ERR/err_other0100.html?ref=err_other0100

If the error persists, your PIXMA MG2522 would require service. If your PIXMA MG2522 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MG2522 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA MG2522 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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PIXMA MG2522- Error when loading paper

Re: PIXMA MG2522- Error when loading paper