topic Re: PIXMA G6020 keeps going offline after firmware update in Desktop Inkjet Printers

PIXMA G6020 keeps going offline after firmware update

zztype — Fri, 13 Sep 2024 12:19:38 GMT

Canon Pixma G6020

Just purchased and installed last week Sept. 5, 2024. Machine has been working well all week. Today, Sept. 12, 2024, control panel indicated a firmware update was available, so I clicked the OK button to install it.

The printer shut off on its own during the firmware update. When I turned it back on, the printer shows up as idle, until I print something, then in a few seconds, the printer says it is offline and will not print anything. If I pause the print cue, the printer immediately shows up as online.

We are a Mac/iOS household, latest software everywhere.

Please advise,

Blaine Fergerstrom
Honolulu, Hawaii

Re: PIXMA G6020 keeps going offline after firmware update

Patrick — Tue, 17 Sep 2024 21:08:24 GMT

Hi zztype,

Because there are many causes of the printing issue you are experiencing, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

They can resolve the printing issue you are experiencing quickly via phone or chat.