PIXMA iP8720 prints perfect test page but nothing else

ncharde — Mon, 26 Aug 2024 02:51:35 GMT

I was recently given a lightly used Pixma iP8720 and I filled it with brand-new ink cartridges. When setting it up, I selected the driver for my current operating system, macOS Monterey Version 12.7.6, and installed it. The printer connected to my computer with no issue and printed a perfect test page. However, when I went to print a black-and-white image from Photoshop, it printed a "ghost" image (very faint outlines but nothing filled in). I then tried to print a document and it was completely blank. Any suggestions? Thanks!

Re: PIXMA iP8720 prints perfect test page but nothing else

Patrick — Fri, 14 Feb 2025 18:59:05 GMT

Hi ncharde.

From your description, it would appear that PGBK is not printing from your iP8720. First, please load plain paper into your PIXMA iP8720 and then print a test page.

To do this, please hold down the Resume button until the Power light blinks 2 times, then let it go.

The Resume button is the middle button.

Does your printout match the example below?

If not, please perform a few printhead cleanings. To perform a cleaning, please hold down the Resume button until the Power light blinks 1 time, then let it go. After a few cleanings, please print another test page.

If your test page does not print correctly after performing numerous cleanings, your iP8720 would require service.

You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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PIXMA iP8720 prints perfect test page but nothing else

Re: PIXMA iP8720 prints perfect test page but nothing else