topic Re: TR8520 Support Code 6004 in Desktop Inkjet Printers

TR8520 Support Code 6004

tlhunter51 — Tue, 06 Feb 2024 01:51:48 GMT

I have read the articles and watched the videos. I have rebooted, unplugged replugged and rebooted. The only thing I haven't been able to do is find and download a new driver. I'm running Sonoma 14.2.1. Is there a driver that will solve this problem?

Re: TR8520 Support Code 6004

ArthurJ — Wed, 07 Feb 2024 18:15:44 GMT

Hi,

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: TR8520 Support Code 6004

tlhunter51 — Wed, 14 Feb 2024 01:00:40 GMT

Thanks ArthurJ. If I can locate the original receipt I will do that.

Re: TR8520 Support Code 6004

Squrrel15 — Mon, 15 Jul 2024 02:13:01 GMT

Hi! I have been looking for info on this code for days! Is it the same thing if the driver version is 10.0.22621.1. We have had this printer for a couple years now and its just in the last week that we been stuck in this frustrating situation.