topic Re: IP 3600 in Desktop Inkjet Printers

IP 3600

Cristy73 — Mon, 14 Oct 2013 17:38:31 GMT

My printer is not printing properly. All color are fine, but the magenta. Can someone help me. Thank you

Re: IP 3600

MarkII — Wed, 16 Oct 2013 16:10:27 GMT

Hi Cristy73,

To check the hardware of your printer, follow these steps to print a Nozzle Check. If your nozzle check pattern does not look like the sample provided in the article (missing bands of color, streaks, etc), then follow these steps to perform a Deep Cleaning.

If this didn't work, or if you have any other questions, please feel free to Contact Us!

Re: IP 3600

Cristy73 — Mon, 21 Oct 2013 17:37:09 GMT

I did the cleaning, the deep cleaning and when I print the test page, all color appear, BUT the magenta.

Re: IP 3600

MarkII — Wed, 23 Oct 2013 19:39:26 GMT

Hi again Cristy73,

If you are sure the magenta ink tank is not empty, it sounds like an issue with your printhead. The printhead could be clogged or damaged. I recommend contacting us to discuss your service options.