topic Re: MX459 in Desktop Inkjet Printers

MX495

Tonymast — Mon, 14 Oct 2013 03:42:41 GMT

Connected printer to network wirelessly. Mac Book found printer and added it, Win 8 RT found printer and added it. All works fine. ASUS win 7 laptop added it, printed job to queue but won't print "Printer offline". Installed printer 2nd time with CD, success and printing fine. Reboot ASUS and sends print job to queue and says printer offline. Loaded with CD again everything works fine. Reboot ASUS prints to queue and say "printer Offline". Any ideas? THx

Re: MX459

Tonymast — Mon, 14 Oct 2013 16:10:02 GMT

it's MX 459

Re: MX459

Tonymast — Mon, 14 Oct 2013 22:16:42 GMT

One more clue if I go to print something, I right click printer name in the printer box. hoover over "run as admin" shows option to "run online". puts printer back online for use. I guess I can live with that, is there anyway I can make it happens when booting up?

Re: MX459

Michael — Tue, 15 Oct 2013 22:33:31 GMT

Hello Tonymast.

There may be a firewall or anti-spyware utility that has been preventing access to the printer. Please temporarily disable these programs to see if the unit will communicate more consistently. If the issue persists, we would have to advise that you use the 'run online' in order to resume printing with the computer.

If these troubleshooting steps do not work, feel free to call us at 1-800-OKCANON for additional assistance.