topic Re: Cannot install PIXMA TR8620a series drivers - error box tells me I must be logged as administrat in Desktop Inkjet Printers

Cannot install PIXMA TR8620a series drivers - error box tells me I must be logged as administrator

Hutchinc — Fri, 05 Jul 2024 02:18:32 GMT

Company owned Dell 7420 laptop running Windows 10. Purchased TR8620a printer for home office and when trying to install TR8600 series drivers I get the following error:

Checked Windows User Info and setup as Administrator. Checked company ICT and setup as Administrator.

What am I missing?

Re: Cannot install PIXMA TR8620a series drivers - error box tells me I must be logged as administrat

jrhoffman75 — Fri, 05 Jul 2024 13:52:35 GMT

I suggest you check with your company IT folks. They may have restrictions on what can be added to company devices to protect their system.

Re: Cannot install PIXMA TR8620a series drivers - error box tells me I must be logged as administrat

shadowsports — Fri, 05 Jul 2024 14:51:32 GMT

Greetings,

I agree with John,

How to check for local admin: You can check Computer Management > Users and Groups > Administrators. If your user object is listed, you should have local admin on the device.

Outside of this, group policy can also dictate the permissions a user has on a device, so checking with IT as John recommended is sound advice.

Also note, that Corp VPN can affect your ability to use devices on your local LAN unless split tunnel or similar is configured/enabled. This doesn't apply to installation.