topic I can't set up my new 5420. Ink was inserted, then it stalled. Window continually scrolls ink instal in Desktop Inkjet Printers

I can't set up my new 5420. Ink was inserted, then it stalled. Window continually scrolls ink instal

aplogo — Sat, 12 Oct 2013 04:09:33 GMT

Can't set up new 5420. Ink inserted, then stalled. Window just keeps scrolling ink install instructions, can go no further.

Re: I can't set up my new 5420. Ink was inserted, then it stalled. Window continually scrolls ink in

Michael — Mon, 14 Oct 2013 21:59:37 GMT

Hello aplogo.

Please check to make sure that the bright orange tape and plastic tab has been removed from the ink tanks before installing them.

If the error continues to persist and the tanks have been properly installed, please visit the following link below to contact our support group for additional assistance with this matter.

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Re: I can't set up my new 5420. Ink was inserted, then it stalled. Window continually scrolls ink in

aplogo — Sat, 19 Oct 2013 20:21:45 GMT

Fixed. Thansk./