topic Re: TS9521C won't print 49lb matte photo paper from rear feeder error code 1000 in Desktop Inkjet Printers

TS9521C won't print 49lb matte photo paper from rear feeder error code 1000

rbgreen — Tue, 11 Jun 2024 13:58:53 GMT

Just bought this from Best Buy because it says it can print up to 74lb paper in the rear tray. I have to guide each page to print by lightly pushing down on it. It's not feeding the paper. I had a similar issue with an IP8720 I had to return. This is now the 2nd printer I'm dealing with this issue.

Re: TS9521C won't print 49lb matte photo paper from rear feeder error code 1000

shadowsports — Tue, 11 Jun 2024 14:26:52 GMT

Greetings,

The manual states supported paper weights is 17-28 lbs.

Page 268:

TS9500ser_OnlineManual_Win_EN_V02.pdf (canon.com)

Paper Weight
You can use paper in the following weight range.
• 17 to 28 lb (64 to 105 g /m2) (plain paper other than genuine Canon paper

If you have other information, please post for us.

Re: TS9521C won't print 49lb matte photo paper from rear feeder error code 1000

rbgreen — Fri, 14 Jun 2024 15:22:55 GMT

That's for the tray. My issue is with the rear feeder. This is marketed as a craft printer that's supposed to be able to print on canvas.

Re: TS9521C won't print 49lb matte photo paper from rear feeder error code 1000

jrhoffman75 — Fri, 14 Jun 2024 18:21:52 GMT

@rbgreen wrote:

That's for the tray. My issue is with the rear feeder. This is marketed as a craft printer that's supposed to be able to print on canvas.

Unless I am doing something wrong, here is what I found on the Canon site:

Re: TS9521C won't print 49lb matte photo paper from rear feeder error code 1000

Blevine129 — Fri, 14 Jun 2024 18:49:12 GMT

Did you ever get an answer? I just bought the same printer and can’t get the rear feeder to work either!!!

Re: TS9521C won't print 49lb matte photo paper from rear feeder error code 1000

rbgreen — Mon, 17 Jun 2024 05:41:12 GMT

No, I did not.

Re: TS9521C won't print 49lb matte photo paper from rear feeder error code 1000

shadowsports — Mon, 17 Jun 2024 09:26:23 GMT

Greetings,

I didn't see anything about canvas in the specs, so I consulted the product manual as well. Canvas is not listed as a supported media type. @rbgreen, you indicated the printer is marketed as supporting canvas. I don't see this referenced anywhere. Where did you see this? Do you have this information for us to review?