Brand new Pixma TS6420a printer does not recognize ink cartridge

jeancanon — Sun, 24 Mar 2024 22:14:01 GMT

Subject line says it all: Bought a new Pixma TS6420a printer, inserted the included printer cartridges, and it gives me a support code 1687 and says the ink cartridges cannot be recognized. I looked online and tried various recommendations to reset the printer and its memory (turned off printer, unplugged from power source for 10 minutes, reinstalled cartridges, held down power button, etc. etc.). And yes, of course the tape has been removed from the cartridges, and I made sure they were properly installed, no dust on the contacts. What's going on, Canon? Help would be much appreciated, thanks.

Re: Brand new Pixma TS6420a printer does not recognize ink cartridge

ArthurJ — Wed, 05 Jun 2024 13:25:41 GMT

Hi,

I recommend reaching out to Canon support. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.

topic Re: Brand new Pixma TS6420a printer does not recognize ink cartridge in Desktop Inkjet Printers

Brand new Pixma TS6420a printer does not recognize ink cartridge

Re: Brand new Pixma TS6420a printer does not recognize ink cartridge