topic Re: Pixma MX492 error code B204 in Desktop Inkjet Printers

Pixma MX492 error code B204

Massey — Wed, 18 Mar 2020 15:58:16 GMT

Hi,
On Monday the printer was perfect. I print through my iPhone. Since yesterday the screen displays a code of B204. It also says to unplug. I unplugged for hours. I re-plug it same code appears with same instructions. I did a hard reset the error code reappears again. I did change an cartridge. It was sitting in the same spot for 2 years. Customer service won't help unless I pay a fee. Does anyone know how can I fix this and what does it mean?

Re: Pixma MX492 error code B204

Patrick — Wed, 18 Mar 2020 20:10:23 GMT

Hi Massey,

To try to resolve the B204 error, please follow the following steps:

1. Turn your PIXMA MX492 off using the power button.

2. Lift up the scanning unit (printer cover) then place the scanning unit support into position.

3. Remove any orange protective tape and the protective material that may be present.

4. Please check for jammed paper:

4-1. Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot, whichever is easier.

4-2. If the paper tears and a piece remains inside the machine, turn the machine off, open the Scanning Unit (Printer Cover) and remove it. Be careful not to touch the components inside the machine.

5. Lift the scanning unit (printer cover) slightly to set the scanning unit back to its original position and then gently close scanning unit.

6. Reload paper on the multi-purpose tray.

7. Press the power button to turn on your MX492.

8. If the Alarm light remains on after powering up the MX492, open the cover again.

9. Remove each cartridge.

10. Unplug the power cord from the back of the PIXMA MX492.

11. Reconnect the power cord and turn the unit on.

12. Reinsert the cartridges.

13. After the cartridges have been reseated, close the cover.

14. Fan a new stack of paper then try to print again.

If the B204 error returns, please try 2 new ink cartridges.

If the issue persists, your PIXMA MX492 would require service. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Re: Pixma MX492 error code B204

LAzcona — Mon, 31 Aug 2020 14:04:25 GMT

I am having the same issue. I've tried the suggestions. It seems like I will need to just buy a new printer. It's disappointing that I will need to buy a new printer and will waste my ink.

Re: Pixma MX492 error code B204

clydekfabeoh — Fri, 18 Sep 2020 09:52:15 GMT

@Mypascoconnect wrote:
Hi Massey,

To try to resolve the B204 error, please follow the following steps:

1. Turn your PIXMA MX492 off using the power button.

2. Lift up the scanning unit (printer cover) then place the scanning unit support into position.

3. Remove any orange protective tape and the protective material that may be present.

4. Please check for jammed paper:
4-1. Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot, whichever is easier.
4-2. If the paper tears and a piece remains inside the machine, turn the machine off, open the Scanning Unit (Printer Cover) and remove it. Be careful not to touch the components inside the machine.

5. Lift the scanning unit (printer cover) slightly to set the scanning unit back to its original position and then gently close scanning unit.

6. Reload paper on the multi-purpose tray.

7. Press the power button to turn on your MX492.

8. If the Alarm light remains on after powering up the MX492, open the cover again.

9. Remove each cartridge.

10. Unplug the power cord from the back of the PIXMA MX492.

11. Reconnect the power cord and turn the unit on.

12. Reinsert the cartridges.

13. After the cartridges have been reseated, close the cover.

14. Fan a new stack of paper then try to print again.

If the B204 error returns, please try 2 new ink cartridges.

If the issue persists, your PIXMA MX492 would require service. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

I like the way you made this article. Short but juicy. Thanks for sharing!

Re: Pixma MX492 error code B204

DawnG502 — Wed, 14 Oct 2020 22:35:19 GMT

I am having this same issue and have done everything mentioned to resolve it to no avail. Now I cant even turn it on without the message preventing me from doing anything.

Re: Pixma MX492 error code B204

kaylasnyder — Thu, 25 Mar 2021 14:09:59 GMT

I am getting this error. I have tried all the suggestions and it is still not working. This printer worked absolutely fine until for whatever reason it stopped. I am very disappointed. What are my options at this point? Any assistance is welcome...

Re: Pixma MX492 error code B204

kaylasnyder — Thu, 25 Mar 2021 14:29:25 GMT

I will NOT be spending my hard earned money on another CANON item again. Up until today I had NO issues with this printer. What a SCAM Canon, you should be ashamed of yourselves.

Re: Pixma MX492 error code B204

tonyr63 — Thu, 13 May 2021 05:31:14 GMT

Hello

I have had 3 little used canon printers fail without warning requiring complete replacement of the printer and a lot of wasted stored ink that cost more that the printer was new. One was an expensive A3 inkjet that was little used and had to be junked because of a similar fatel so called service error, whcih I believe is programmed obsolecance.

I will never buy a Canon product again as they are responsible for so much e-waste with their rubbish printers I will conduct a co,mplete product range boycott

Re: Pixma MX492 error code B204

norristowndave — Tue, 22 Jun 2021 16:04:45 GMT

just received this error code........ getting ready to call the upgrade phone number. What did they tell you the reason and what printer did you buy to replace

Re: Pixma MX492 error code B204

norristowndave — Tue, 22 Jun 2021 16:05:27 GMT

what printer did you buy.... just got this code

Re: Pixma MX492 error code B204

gofurself — Tue, 27 Jul 2021 17:27:10 GMT

Same problem here.

None of the hints helped.

This is really unbelievable. Waste of my expensive time and money.

Never again I will buy a conon printer!

Re: Pixma MX492 error code B204

tonyr63 — Wed, 28 Jul 2021 10:16:32 GMT

Yes this is disgraceful, programmed obsolecance. Mine was put into ewaste. I since purchased a Canon MG 3060 and it too started trowing fatel errors whch I twice resolved by changing cartriges that were still full of ink so you dont get to use all the ink even though the ink cost more than the printer.

Yes I was stupid enough to buy another Canon and I deserve no better, agreed.

Re: Pixma MX492 error code B204

marob — Tue, 08 Mar 2022 14:11:18 GMT

Probably electrical fault in the ink cartridge. Replace with new cartridge and it should work. Common with refilled/aftermarket cartridges.

Re: Pixma MX492 error code B204

tonyr63 — Wed, 09 Mar 2022 03:12:08 GMT

It was nothing to do with ink cartridges as i was using genuine Canon and fitted new onces too which made no difference. I also have a Canon (worse luck) MG 3060 which does something similar suddenly rejecting new genuine cartages forcing us to put you printer into landfill and discard and unused stored cartages you might have in stock. Canon with their printers are environmental vandals and their disgraceful business model should be made illegal.

Re: Pixma MX492 error code B204

Xomoni91 — Mon, 04 Dec 2023 23:30:32 GMT

I’m having this issue too. How to fix it?

Re: Pixma MX492 error code B204

dorilee01 — Wed, 22 May 2024 20:19:22 GMT

I was getting the same error code, with my MX492. I unplugged the power cord, waited for 5-10 minutes, plugged it again, changed the two ink cartridges, turned it off, and turned it back on. Now it works.