topic No magenta on prints, BW print comes out green in Desktop Inkjet Printers

No magenta on prints, BW print comes out green

Butterscotch — Fri, 17 May 2024 18:22:42 GMT

I have a cannon 7520. Just replaced printhead and all the ink cartridges. When printing a print page it comes out with the 3 line magenta blank. All others are good.

When printing black and white it comes out green and the text is not 100% quality or I get an error message of does not recognize yellow or magenta cartridge.

I buy my ink from amazon. Sometimes it’s remanufacture. It’s hard to know if I’m getting original product. Thanks

Re: Printing Issues

Danny — Fri, 17 May 2024 18:21:56 GMT

Thanks for joining the conversation, Butterscotch!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. We've put out two printers so far with the number 7520 in their model names, so please let us know whether you've got the PIXMA MG7520 or the PIXMA TR7520. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: No magenta on prints, BW print comes out green

jrhoffman75 — Fri, 17 May 2024 19:10:27 GMT

Welcome.

Until you can get a correct nozzle check print any other assessment is not going to be meaningful.

Since you just replaced a print head and all ink it is hard to tell where the problem lies. Was the old print head failed? Is the new print head a Canon OEM or a third party?