topic PIMXA TR8620 can print but can't scan in Desktop Inkjet Printers

PIMXA TR8620 can print but can't scan

joconnor19 — Tue, 02 Apr 2024 16:36:59 GMT

I recently purchased a Canon TR8620. I am able to print from my Mac but the scanning capability is not working. Is there special software required?

Re: Scanner capability TR8620

Stephen — Mon, 01 Apr 2024 14:51:42 GMT

Yep! There is a quick start guide that instructs you to install the software. You can get it from https://ij.start.canon

Re: Scanner capability TR8620

joconnor19 — Mon, 01 Apr 2024 14:57:42 GMT

I already downloaded the software but when it searches for the scanner, I receive an error message - cannot connect. The WiFi is working and the printing function works.

Re: Scanner capability TR8620

joconnor19 — Tue, 09 Apr 2024 11:40:37 GMT

I previously downloaded the software. Printing works but scanning capability is not working. Very disappointed!