topic Re: Canon TR8620 Can't detect paper after update in Desktop Inkjet Printers

Canon TR8620 Can't detect paper after update

jimifredjr — Sat, 30 Mar 2024 14:35:19 GMT

Hey I printed something and noticed the ink looked discolored
So I went into settings and saw there was an update.
I executed the update and then when I went to run a test print the printer refuses to detect paper.
I've tried restarting, re-aligning the paper, inserting less paper, inserting new paper, and nothing works.

What the hell kind of update breaks detecting paper??

Re: Canon TR8620 Can't detect paper after update

jimifredjr — Sat, 30 Mar 2024 15:00:26 GMT

I just tested by printing a picture from my desktop and it prints fine.
I go back to run the nozzle check from the printer settings and it still can't find the paper.... even though it just printed.
What a joke.

Re: Canon TR8620 Can't detect paper after update

jimifredjr — Tue, 09 Apr 2024 16:12:11 GMT

I've narrowed down the issue to devices now as well
After the update to 1.052 if I try to print a document from my phone it can't detect paper (error code 1003)
But if I try the same document from my desktop it succeeds

Re: Canon TR8620 Can't detect paper after update

ArthurJ — Wed, 26 Jun 2024 14:25:36 GMT

Hi,

Based on this type of issue, I recommend reaching out to Canon support. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.