topic Re: PIXMA TS6420 Stuck in Random Scanning Loop in Desktop Inkjet Printers

PIXMA TS6420 Stuck in Random Scanning Loop

mmeyer82 — Tue, 16 May 2023 15:08:19 GMT

The printer is stuck in a random scanning loop. It randomly scans when idle and then gives an error message that an unexpected error occurred and is discontinuing process with the OK at the bottom. Click OK and it goes away for about 20 minutes and then it scans again and says it can't save the file. Goes idle with the orange light showing and the unexpected error message. Tried disconnecting power overnight but same thing happened after being reconnected for about 30 min. Printing seems to work fine.

Re: Pixma TS6420 scanning

ArthurJ — Fri, 12 May 2023 18:52:18 GMT

Hi,

Based on the steps you have already taken, I recommend reaching out to Canon support for real time support with this issue. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.

Re: PIXMA TS6420 Stuck in Random Scanning Loop

merron — Sat, 23 Mar 2024 17:30:27 GMT

Hello. I'm having the same issue with a Pixma G7020. Were you able to resolve this?

Thanks!