topic Re: MX922 lost scanning ability after recent Mac software upgrade in Desktop Inkjet Printers

MX922 won't scan after upgrade to Mac OSx 14.0 - Sonoma

pdiffer1957 — Sat, 30 Sep 2023 16:25:33 GMT

MX922 won't scan after upgrade to Mac OSx 14.0 - Sonoma

Re: MX922 lost scanning ability after recent Mac software upgrade

Tiffany — Sat, 30 Sep 2023 01:14:42 GMT

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Re: MX922 lost scanning ability after recent Mac software upgrade

pdiffer1957 — Sat, 30 Sep 2023 14:36:15 GMT

Sonoma 14.0. 1st time I tried to scan it brought up a new screen saying no camera or imaging device available. There were add buttons but no active links on screen. Quit that rebooted MacBook Pro and down powered printer. No change. Removed printer and readded and now it doesn’t even have a scanner button option. It prints and copies fine still so clearly camera in printer still works.

Re: MX922 lost scanning ability after recent Mac software upgrade

Stephen — Mon, 02 Oct 2023 17:25:58 GMT

Thanks for posting!

While our Forum Community members are welcome to chime in, your product has been retired. Once a product is retired, official Canon support content (troubleshooting articles, user guides, how-to videos, etc.) can be removed from the Canon website. No further driver or software development will be made for this unit.

To take advantage of Canon's innovative technologies, consider contacting our Canon Upgrade Specialists at 1-866-443-8002.
Have a great day!

Re: MX922 lost scanning ability after recent Mac software upgrade

pdiffer1957 — Tue, 03 Oct 2023 00:36:24 GMT

So you’re saying the problem lies with Canon software not Mac OS and I’m SOL most likely since the MX922 is retired. That’s disappointing to say the least.

Re: MX922 won't scan after upgrade to Mac OSx 14.0 - Sonoma

califgrl — Fri, 06 Oct 2023 10:07:42 GMT

Which Canon multifunction machines are compatible with Mac OS 10.14 Sonoma?

Re: MX922 lost scanning ability after recent Mac software upgrade

pdiffer1957 — Sun, 08 Oct 2023 01:26:55 GMT

I guess I’ll have to upgrade sooner or later but I assure you it WON’T be a canon.

Re: MX922 lost scanning ability after recent Mac software upgrade

pdiffer1957 — Fri, 13 Oct 2023 21:58:45 GMT

Fortuitous luck has solved my issue with Mac osx upgrade. Apparently, a new app (at least new to me) has been made called Image Capture. This app contains the software needed to do scans with my MX922 that previously was part of system settings>printers and scanners. I now have it pinned to docking bar and all works as it did before.

Re: MX922 lost scanning ability after recent Mac software upgrade

DJ44 — Wed, 25 Oct 2023 06:41:53 GMT

Hey,

I was wondering why my printer will still print but will not scan in Sonoma 14. You say it's been retired but I can still download several other "software" options on canon website. So why the no scan feature? If you cannot answer can you direct me to customer service?

Thanks

Re: MX922 won't scan after upgrade to Mac OSx 14.0 - Sonoma

califgrl — Wed, 25 Oct 2023 09:55:05 GMT

I wound up buying a new Canon printer, G3270. It does everything my old MX922 did and connects seamlessly with my 2017 iMac running Mac OS Sonoma. It also takes up less desk space and I think has a superior ink cartridge system. (Time will tell if the cartridges are less expensive or longer lasting.)

Re: MX922 won't scan after upgrade to Mac OSx 14.0 - Sonoma

ferreiraBill666 — Wed, 25 Oct 2023 17:08:24 GMT

Apple has deprecated one or more of the APIs used by Canon's software as of MacOS V14. It seems that Canon is across the board discontinuing support for MacOS as their camera software has also been affected. Good thing I still have a Windows machine in addition to the Mac. 2 choices, buy an Epson scanner or dump the Mac.

Re: MX922 won't scan after upgrade to Mac OSx 14.0 - Sonoma

gshrout — Thu, 18 Jan 2024 22:13:05 GMT

This is unsat. My MX-922 is the best printer I've ever owned, and I've owned a lot. The machine wasn't retired all that long ago. Please don't force me to a different printer.

Re: MX922 lost scanning ability after recent Mac software upgrade

ferreiraBill666 — Thu, 18 Jan 2024 22:20:01 GMT

Canon posted updated drivers recently. They fix the Sonoma problem.

Aside: we should stop defending Apple when they change their APIs, expecting everyone else to conform. This is an Apple defect.

Re: MX922 lost scanning ability after recent Mac software upgrade

gshrout — Thu, 18 Jan 2024 22:41:23 GMT

Appreciate knowing that. I can’t find the updated drivers on the Canon website. Any info on where to look would be greatly appreciated! TIA!

Re: MX922 lost scanning ability after recent Mac software upgrade

ferreiraBill666 — Fri, 19 Jan 2024 00:55:23 GMT

Don't blame Canon for Apple's mistake.

Re: MX922 won't scan after upgrade to Mac OSx 14.0 - Sonoma

ferreiraBill666 — Fri, 19 Jan 2024 00:56:41 GMT

https://www.usa.canon.com/support/p/pixma-mx920-mx922

Re: MX922 lost scanning ability after recent Mac software upgrade

WaltFrench — Mon, 26 Feb 2024 23:27:42 GMT

I just today (Feb 26, 2024) called the upgrade number you gave and was told the MX922 still shows as “fully supported.”

Our MX922 has had severe issues since Sonoma 14.3.1 on *some* document types, including PDFs, which print fine when I take my laptop to my office to print on a newer MegaTank model. An example of the issue is printing from the Mac Calendar app, text and the hairlines between days are missing (or maybe, white).

Can you clear up the difference between what you posted above and what I was just told?

Re: MX922 won't scan after upgrade to Mac OSx 14.0 - Sonoma

gshrout — Tue, 27 Feb 2024 02:42:20 GMT

Bill, thanks, but that didn't help. I've downloaded everything I can find that is relevant to scanning, and still can't get the scanner to show up. Still looking for a solution to this.

Re: MX922 won't scan after upgrade to Mac OSx 14.0 - Sonoma

WaltFrench — Wed, 28 Feb 2024 03:32:59 GMT

This seems a likely enough technical explanation but it is directly at odds with what the guy on the upgrade line looked up and replied to me. Can you give a little more detail? If Canon *wants* to support this model, and other models work, it doesn't seem like it'd be TOO hard for Canon to indeed support the device, which has a mix of features that are hard to find on newer medium-duty (medium-priced) models

Re: MX922 won't scan after upgrade to Mac OSx 14.0 - Sonoma

gshrout — Wed, 28 Feb 2024 04:12:30 GMT

I agree. I did just discover yesterday that the Image Capture app will get the scanner to function, but that is a workaround rather than being properly supported.