topic Re: Paper tray won’t go back in in Desktop Inkjet Printers

PIXMA TS5150 Paper tray won’t go back in

Rgh123 — Fri, 25 Aug 2023 12:09:51 GMT

I recently bought a pixma ts5150 printer.

I pulled the paper tray out and now it won’t go all the way back in. It is stuck a couple of inches out.

Is anyone able to help?

Re: Paper tray won’t go back in

shadowsports — Fri, 25 Aug 2023 01:46:39 GMT

Greetings,

Have a look at this and let us know if it helps.

Canon : PIXMA Manuals : TS5100 series : Loading Paper in the Cassette

Re: Paper tray won’t go back in

Rgh123 — Fri, 25 Aug 2023 07:27:33 GMT

Thanks Rick

I am not having issues loading the paper. The loading tray stays stuck out slightly, the same as in the video. It was not like this when the printer arrived.

Thanks,

Re: PIXMA TS5150 Paper tray won’t go back in

shadowsports — Fri, 25 Aug 2023 12:59:37 GMT

Greetings,

The video shows how to load paper and reinstalling the cassette fully flush. If yours won't go back in, there is an obstruction. A cover or tab that isn't fully seated or aligned, or something out of alignment in the tracks at the bottom of the printer. Note, when you check the bottom of the printer, do not tilt it past 45 degrees.

Re: PIXMA TS5150 Paper tray won’t go back in

Mike1950 — Thu, 12 Oct 2023 12:40:59 GMT

I have the same problem. The paper tray will not go back in all the way. I looked at the tracks on which the tray slides in and on the left side there is a white tab that I believe is causing the problem. When the tray reaches that tab, it clips into place and doesn't go in any farther. It almost appears that the tray is designed to not go in all the way as it "locks" into place when it reaches this tab. Does anyone have any idea how to get around this? Thanks.

Re: PIXMA TS5150 Paper tray won’t go back in

James_C — Thu, 12 Oct 2023 12:55:42 GMT

Hi Mike1950.

So that the Community can help you better, we need to know exactly which Canon printer model you're using.

We look forward to further assisting you.

Re: PIXMA TS5150 Paper tray won’t go back in

Mike1950 — Thu, 12 Oct 2023 14:03:30 GMT

PIXMA TS5100 series.

Re: PIXMA TS5150 Paper tray won’t go back in

rb23193 — Tue, 20 Feb 2024 00:58:52 GMT

PIXMA TS6420 - same problem

Re: Paper tray won’t go back in

rb23193 — Tue, 20 Feb 2024 00:59:55 GMT

Same here. No problem loading paper in the cassette for TS6420. The tray will not go back in. I noticed it was stiff to pull out when it was empty. So frustrated that it will not go back in.

Re: PIXMA TS5150 Paper tray won’t go back in

awsimp — Tue, 12 Mar 2024 18:26:16 GMT

Just recently bought my TS5150 and had the same problem. I found (eventually!) that you need to shorten the tray before you push it back in by pressing down on the tab with the black arrow on a blue background which is situated under the cover. Hope this helps.

Re: PIXMA TS5150 Paper tray won’t go back in

shadowsports — Tue, 12 Mar 2024 18:35:38 GMT

Right. So the drawer can be adjusted to accommodate longer paper. I suspected this. Hopefully this will help others.

Re: PIXMA TS5150 Paper tray won’t go back in

Stannn — Wed, 24 Apr 2024 14:34:35 GMT

Thank you, it was driving me crazy. This information should be in the manual and zero points to Canon for their stupid response!

Re: PIXMA TS5150 Paper tray won’t go back in

Shelagh2401 — Sun, 23 Jun 2024 10:07:33 GMT

Thank you so much! That was very helpful 😊

Re: PIXMA TS5150 Paper tray won’t go back in

rohan187 — Sun, 22 Sep 2024 00:00:09 GMT

Sorry am not able to follow these instructions, same issue for me. Can someone please share a viideo how you fixed this ?

Re: PIXMA TS5150 Paper tray won’t go back in

rohan187 — Sun, 22 Sep 2024 00:14:11 GMT

Finally I figured out !! Had to remove A4 paper first after printing and then adjust length of tray and agree it should be in the manual