topic PIXMA MG3620 printing shadows, persistent paper jam message in Desktop Inkjet Printers

PIXMA MG3620 printing shadows, persistent paper jam message

DFAB — Thu, 01 Feb 2024 14:43:00 GMT

What is up with the Canon MG3620? Problem after Problem...can anyone assist

The printer started printing horribly.....every line is like a shadow printed 2 times on top of each other. Can't read a **bleep** thing.

And it keeps jamming. Even when you remove the paper, shut the **bleep** machine off, let it sit for a bit then put the clean paper back and turn it on....still flashing jammed warning light - though there is no paper in the machine.

I swear this is the biggest piece of junk I have ever purchased. Disgusted with this printer!

Any suggestions...I have to get something out tomorrow and need to print documents and proof.

thank you.

Re: What is up with the Canon MG3620? Problem after Problem...can anyone assist

Stephen — Thu, 01 Feb 2024 14:45:16 GMT

Welcome to the Canon Community!

The Community isn't intended for immediate assistance. If your question is urgent, click HERE to visit your My Canon Account to discover your personalized support options, including live phone support.

If you're outside the USA, please click HERE for support options.

Re: PIXMA MG3620 printing shadows, persistent paper jam message

Patrick — Mon, 05 Feb 2024 21:25:49 GMT

Hi DFAB,

Shadow or blurry printing can be caused when the encoder/timing strip inside your PIXMA MG3620 is smudged.

Cleaning this will resolve the issue.

To clean the encoder/timing strip, please follow the steps in this Knowledgebase Article:

https://support.usa.canon.com/kb/index?page=content&id=ART162575