topic Re: TR8620a touch screen unresponsive in Desktop Inkjet Printers

TR8620a touch screen unresponsive

jfire7887 — Mon, 27 Nov 2023 02:46:31 GMT

The subject line says it all, except that the printer was only bought 3 months ago to the day, and has seen very light use so far. I did find an article "Touch Screen Does Not Respond" on Canon support for the printer... that only suggested the possibility of protective film still on or attached to it. Canon, you have to be kidding me.

Re: TR8620a touch screen unresponsive

jfire7887 — Mon, 27 Nov 2023 03:24:16 GMT

OK, so I tried leaving it unplugged for awhile, and while it was, I played today's Wordle and Spelling Bee and checked my Facebook page and tried to forget how irritating the (non-)support page was, and when I plugged it back in, it was working. (First telling me it wasn't shut off properly last time - it wasn't, I pulled the plug - and telling me how I should do that. [OK]) Maybe Canon could add that to the troubleshooting for this? Just a thought. 🙂

Re: TR8620a touch screen unresponsive

tessdeV — Wed, 17 Jan 2024 20:32:58 GMT

I have same issue and cannot find any way to get support. Does Canon have support anywhere?

Re: TR8620a touch screen unresponsive

jfire7887 — Wed, 17 Jan 2024 21:30:43 GMT

Did you try what I did?

Re: TR8620a touch screen unresponsive

tessdeV — Fri, 19 Jan 2024 14:40:01 GMT

Yes. Still nothing.

Re: TR8620a touch screen unresponsive

jfire7887 — Tue, 23 Jan 2024 14:39:48 GMT

Just to be clear, you didn't just shut it off, but did unplug it? And let it sit that way for 15 or even 30 minutes before plugging it back in?

Re: TR8620a touch screen unresponsive

jrhoffman75 — Tue, 23 Jan 2024 15:06:41 GMT

@jfire7887 wrote:
Just to be clear, you didn't just shut it off, but did unplug it? And let it sit that way for 15 or even 30 minutes before plugging it back in?

When it is unplugged you could also try cycling the power button a few times to drain any stored charge.