topic Re: TS3122 Orange light does not go off, doesn't do anything. in Desktop Inkjet Printers

TS3122 Orange light does not go off, doesn't do anything.

ttguillory — Tue, 02 Jan 2024 19:34:06 GMT

Every time I turn on or plug my printer on there is an orange light by a triangle that never goes off. The screen is showing E04? There is no other orange light. I have replaced both cartridges and have taken them out and put them back several times. the printer makes no noise as if it's even trying to fix itself. I do not know what else to do. I have tried resetting it but that has been unsuccessful. Any help would be awesome. I'm hoping I do not have to buy a new printer.

Re: TS3122 Orange light does not go off, doesn't do anything.

ArthurJ — Tue, 09 Jan 2024 13:39:38 GMT

Hi,

Could you take a picture of your cartridges and attach them to your reply.

We look forward to hearing from you.

Re: TS3122 Orange light does not go off, doesn't do anything.

ttguillory — Wed, 10 Jan 2024 01:27:09 GMT

here are the pictures you asked for

Re: TS3122 Orange light does not go off, doesn't do anything.

ArthurJ — Wed, 10 Jan 2024 13:43:28 GMT

Hi,

If those are the 2 cartridges you are installing in the printer, you will get an error because there is no PG-245 black ink cartridge. Also, Canon does not recommend third party ink cartridges because sometimes they may not be detected correctly.

Installing the PG-245 black and CL-246 color ink should resolve the issue.

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Re: TS3122 Orange light does not go off, doesn't do anything.

ttguillory — Sat, 13 Jan 2024 03:36:34 GMT

Thank you so much!!