PIXMA TS6220 and TS6420a not seen by Apple devices; OK on PCs

wittyusername77 — Thu, 25 Jan 2024 13:13:36 GMT

Cannot see Canon PIXMA TS6220 and TS6420a on iOS 17.1.2

Our TS6220 has worked flawlessly with mobile printing of shipping papers until two weeks ago. Now, none of our mobile Apple devices can see it, only our PC's. We purchased a new TS6420a last week hoping to be the fix. No luck. Now we have TWO Canon printers and cannot see either one via mobile devices. However, our EPSON has NO issues showing up (but it's a sublimation printer so can't print shipping papers on it). I'm thinking this is a Canon firmware issue. Anyone have any luck resolving this? I've tried everything on the internet to no avail. I cannot even see them in the CANON Print App.

Re: Cannot see Canon PIXMA TS6220 and TS6420a on iOS 17.1.2

ArthurJ — Thu, 25 Jan 2024 13:10:35 GMT

Hi,

To resolve this issue, please try disabling the IPV6 setting on your printer using the steps HERE.

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topic PIXMA TS6220 and TS6420a not seen by Apple devices; OK on PCs in Desktop Inkjet Printers

PIXMA TS6220 and TS6420a not seen by Apple devices; OK on PCs

Re: Cannot see Canon PIXMA TS6220 and TS6420a on iOS 17.1.2