MX922 Printer incompatibility with Mac Book Air "Wrong Tray"

rubycat — Sun, 07 Jan 2024 13:06:14 GMT

I have a Canon pixma printer 922

Printer works great with my Dell PC BUT it seems to receive the wrong wi-fi signal from my Mac Book Air because the wrong tray is activated- the upper one and not the lower one which is used for document printing.Apple support says that it is a glich with Canon and may need a driver upgrade. But again there is a connection but not the right one. Anyone with this problem and know how to correct .Thanks

Re: MX922 Printer incompatibility with Mac Book Air "Wrong Tray"

ArthurJ — Tue, 16 Jan 2024 17:46:10 GMT

Hi,

Please click HERE and on the support page that opens, change the MacOS to Ventura V13 Then you will want to download and install the MX920 series CUPS Printer Driver Ver. 16.70.0.0.

Once the driver is installed, go to printers and scanners and remove the current MX922 listed. Then add a print but when you do, check that next to "Use", the Canon MX920 series is selected(not Airprint or Secure Airprint). Then try to print again.

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MX922 Printer incompatibility with Mac Book Air "Wrong Tray"

Re: MX922 Printer incompatibility with Mac Book Air "Wrong Tray"