topic Re: PIXMA MG2525 invalid serial number preventing registration in Desktop Inkjet Printers

PIXMA MG2525 invalid serial number preventing registration

46er — Sat, 09 Dec 2023 20:26:59 GMT

Trying to register an MG2525 and receive message saying the serial number is invalid and not a USA printer, yet it is what is on the serial # sticker on the printer. The printer was purchased from Amazon.

Re: PIXMA MG2525 invalid serial number preventing registration

Patrick — Wed, 13 Dec 2023 16:01:21 GMT

Hi 46er,

The PIXMA MG2525 is sold in the United States and also in Canada. It is very possible that you have purchased a Canadian model, which is the cause of the message that you are getting.

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then the Get Service & Support button.
When that page loads, click on either the Phone Support button or the Chat Support button.

Re: PIXMA MG2525 invalid serial number preventing registration

46er — Thu, 14 Dec 2023 17:13:33 GMT

Patrick, I cannot access support since the printer cannot be registered. Catch22. I will try and call the sales support number.

Re: PIXMA MG2525 invalid serial number preventing registration

46er — Thu, 14 Dec 2023 17:19:59 GMT

Patrick, this is the message I receive when trying to access support options.

Looks like you don't have any registered products

You must have registered products in order to see support options

Re: PIXMA MG2525 invalid serial number preventing registration

46er — Thu, 14 Dec 2023 18:01:37 GMT

I was able to register the printer on the Canadian Canon site. I will contact Amazon for an explanation.

Re: PIXMA MG2525 invalid serial number preventing registration

Oldyellr — Thu, 14 Dec 2023 18:42:11 GMT

I'm in Canada and tried to register my recent purchase on the US site above. After entering the S/N and uploading my receipt from Amazon.ca I got stuck entering my address because there was no provision Province or Country. Tried twice and failed. I then googled how to register a product in Canada and the Canadian site required me to reset my password which I'd forgotten. I still found no way to register a product until I saw this:

NOTE: Customers in Canada are not required to register their product for warranty consideration. It is recommended that you retain a copy of your bill of sale should you require such service, as a copy of the bill is required for warranty consideration.

Well, that's a whole hour of my life I'll never get back.

Re: PIXMA MG2525 invalid serial number preventing registration

46er — Thu, 14 Dec 2023 22:41:23 GMT

I have about 2 hours in trying to figure it out. It is now registered via the Canadian Canon site, Amazon could not give an explanation other than offering to let me return it. 👎 After having success with registering I will keep it, and should it fail I'll be buying an Epson or HP.