topic Re: PIXMA TS6020 Unable to scan in Desktop Inkjet Printers

PIXMA TS6020 Unable to scan

Lisa23 — Wed, 06 Dec 2023 14:30:26 GMT

Hello. I have a Pixma TS 6020 that was purchased in 2017. It is a combination printer and scanner. All features were functioning until recently. I am running a Mac with OS Sonoma 14.1.2.. I am currently still able to print, however, I am getting error readings when I try to scan. I re-dowloaded the driver but it still doesn't scan. Any help would be greatly appreciated.

Re: PIXMA TS6020 Unable to scan

korn — Tue, 12 Dec 2023 17:47:27 GMT

I am also having this issue but no error code. It just looks like it is scanning but nothing happens. I have scanned numerous articles, pictures, records but all of a sudden it won't work. Suggestions?

Re: PIXMA TS6020 Unable to scan

ArthurJ — Wed, 20 Dec 2023 15:38:01 GMT

Hi,

Are you scanning directly from printers and scanners or are you using IJ Scan Utility?

We look forward to your reply.

Re: PIXMA TS6020 Unable to scan

Lisa23 — Wed, 20 Dec 2023 17:08:46 GMT

I am using Canon IJ Scan Utility 2

Re: PIXMA TS6020 Unable to scan

ArthurJ — Thu, 21 Dec 2023 13:05:02 GMT

Hi,

Wireless connection or USB connection?

We look forward to your reply.

Re: PIXMA TS6020 Unable to scan

Lisa23 — Thu, 21 Dec 2023 16:37:41 GMT

wireless

Re: PIXMA TS6020 Unable to scan

ArthurJ — Tue, 09 Jan 2024 14:26:53 GMT

Hi,

While there is no scanner driver for MacOS Sonoma, there is one for Ventura V13 that we can try to use as a workaround. Please click HERE and when the page opens, change the operating system to MacOS Ventura V13. Once that is done, download and install the ICA Driver Ver.5.0.0

Once the driver is reinstalled, remove the printer one more time and add it back. Then open IJ scan Utility and make sure it is listed as TS6300 series network and then try to scan again.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: PIXMA TS6020 Unable to scan

Lisa23 — Mon, 01 Jan 2024 19:10:01 GMT

Hello Arthur... Happy New Year and thanks for helping! Before I try this can you tell me if I would be actually changing my Macs OS back to Ventura or is this just in the Canon settings?

Re: PIXMA TS6020 Unable to scan

ArthurJ — Mon, 08 Jan 2024 15:42:32 GMT

Hi,

This is just changing the setting on the Canon website so you can access the scanner driver. This will not change your computer operating system in any way.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: PIXMA TS6020 Unable to scan

Lisa23 — Tue, 09 Jan 2024 14:13:57 GMT

Thanks.... When I clicked on your link "HERE" it just brings me back to this page so I'm not sure where I'm supposed to change the OS. Can you tell me where exactly I should change it? Lisa

Re: PIXMA TS6020 Unable to scan

Stephen — Tue, 09 Jan 2024 14:28:46 GMT

welp. that link was broken. I fixed it.

It will look like this:

Re: PIXMA TS6020 Unable to scan

Lisa23 — Tue, 09 Jan 2024 15:27:02 GMT

HI Stephen... I followed your instructions but am still having some issues.... When I try to scan a document, it does seem to scan it, but when I exit, I get a different internal error now...it tells me to "check scanner status, restart scanner, restart computer, reinstall scanner driver.... code 10, 202, 3".... I did all of the above but still get that error.... However, if I scan using the driver, it does scan, but not as a document saving as a pdf, but as a photo saved as a jpeg. Which is fine if I want to scan a photo, but not when I need to scan a document as a pdf... I can't figure this out! Any other suggestions? And thank you all for trying to help me!

Re: PIXMA TS6020 Unable to scan

ArthurJ — Tue, 16 Jan 2024 17:58:23 GMT

Hi,

Please follow these steps:

1. Click on the Apple in the upper left corner.

2. Click on System Preferences.

3. Click on Printers & Scanners.

4. Click once on the Canon TS6020 and then click the [-] at the bottom to remove it.

5. Once gone, click the [+] and then click Add.

6. When the Canon TS6000 series appears, click on it one time.

7. At the bottom, next to "Use", select the Canon TS6000 series (not Airprint or Secure Airprint).

8. Click Add

Once the printer is readded, please restart your computer and then open IJ Scan Utility and try to scan again.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: PIXMA TS6020 Unable to scan

Lisa23 — Tue, 16 Jan 2024 19:01:57 GMT

Hi again... Sorry this is so frustrating. I followed all of your instructions but I am getting the same error code again: 10, 202, 3.... When I check the scanner in IJ Utility it is listed as TS 6000 series, and not the 6300, even after I downloaded the driver 5.0.0 again. This might be beyond what I am capable of!!! I do greatly appreciate all of your assistance and not sure what else I can do.