topic Re: Cannot figure out how to print anything on 12x12 paper in Desktop Inkjet Printers

PIXMA TS9521C Cannot figure out how to print anything on 12x12 paper

runningwithlola — Tue, 05 Dec 2023 18:34:00 GMT

Hello,

I have a scrapbook page ready to print and I cannot figure out how to choose a 12x12 paper size from within any programs or even the printer itself to print it.

I first tried printing from within Photoshop and I cannot choose 12x12 paper. Or course I assumed this was because my version of Photoshop is really old.

So I uploaded a file to Google Drive and attempted to use the printer's LCD screen to choose the file on Google Drive (I was successful) but the only options I'm seeing for square sizes are 3.5x3.5, 4x4, or 5x5.

Help?? I would like to be able to
-print these file without having to go through the LCD screens
-print from my computer within specific programs if possible (like Photoshop)

Using Windows 11

Re: Cannot figure out how to print anything on 12x12 paper

Danny — Sat, 10 Jun 2023 19:50:54 GMT

Thanks for posting, runningwithlola! So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Cannot figure out how to print anything on 12x12 paper

runningwithlola — Sat, 10 Jun 2023 19:55:02 GMT

I apologize! I meant to include that. I have the PIXMA TS9521C.

Thank you!

Re: Cannot figure out how to print anything on 12x12 paper

ArthurJ — Wed, 14 Jun 2023 17:27:29 GMT

Hi,

What version of Windows or MacOS are you running?

We look forward to your reply.

Re: Cannot figure out how to print anything on 12x12 paper

runningwithlola — Sat, 17 Jun 2023 02:12:29 GMT

I have Windows 11.

Re: Cannot figure out how to print anything on 12x12 paper

shealaroux — Tue, 05 Dec 2023 18:32:28 GMT

So you haven't answered this yet??? Are you kidding me???????

Re: PIXMA TS9521C Cannot figure out how to print anything on 12x12 paper

normadel — Wed, 06 Dec 2023 00:00:33 GMT

Print on a sheet that is larger than 12x12, and trim it with a scissor or paper cutter or ruler and a knife.

Re: PIXMA TS9521C Cannot figure out how to print anything on 12x12 paper

shealaroux — Wed, 06 Dec 2023 03:07:35 GMT

Very funny

Re: PIXMA TS9521C Cannot figure out how to print anything on 12x12 paper

normadel — Wed, 06 Dec 2023 05:36:27 GMT

Not being funny at all. I recently needed to print an 11x17" Word document. I do not have any 11x17 paper. So I printed it on 13x19 paper and trimmed it afterward.

If that sounds funny to you then do whatever you want.

Re: PIXMA TS9521C Cannot figure out how to print anything on 12x12 paper

runningwithlola — Wed, 06 Dec 2023 13:04:34 GMT

…. You can’t print larger than 12x12. If you read the original post I cannot choose anything larger than 5x5.

Is anyone from Canon going to help me? I still cannot print on 12x12, the entire reason I bought this printer.

Re: PIXMA TS9521C Cannot figure out how to print anything on 12x12 paper

shealaroux — Wed, 06 Dec 2023 15:29:36 GMT

It's funny to me that you gave me a completely useless answer.

If you are not going to explain how to do this then you are not being helpful in the least.

Re: PIXMA TS9521C Cannot figure out how to print anything on 12x12 paper

shealaroux — Wed, 06 Dec 2023 15:30:38 GMT

I mean if you can print larger than 12x12 then he should explain it. Not just tell me he did it.

Like, what does he think this forum is for?!!??!

Re: PIXMA TS9521C Cannot figure out how to print anything on 12x12 paper

shealaroux — Thu, 07 Dec 2023 04:28:56 GMT

So you're just not going to tell us at all how you did it. You obviously are not using this forum as it's intended. Either help or don't post anything at all.

Re: PIXMA TS9521C Cannot figure out how to print anything on 12x12 paper

ArthurJ — Mon, 18 Dec 2023 20:44:18 GMT

Hi,

If 12x12 is not an option, check your print settings to make sure the cassette is not selected. If rear feed is selected and you still don't have an option for 12x12, please let us know.

We look forward to hearing back from you.

Re: PIXMA TS9521C Cannot figure out how to print anything on 12x12 paper

jelilatadesiyan — Mon, 11 Mar 2024 20:07:47 GMT

To print a 12x12 [which I did successfully last night], you would need to go to your printer preferences. Go to "printer preferences" by clicking devices, then selecting your canon printer.

Then, from there, select the paper size option and change it to a 12 x 12

Now, it won't let you select any other paper but "card stock" which is very annoying and the issue I came to find a fix for on this forum, but it will print on whatever 12 x 12 paper you put in there.

Re: PIXMA TS9521C Cannot figure out how to print anything on 12x12 paper

MessyMushroom — Sun, 03 Aug 2025 23:52:51 GMT

I am having the same issue, there is simply no option for 12x12 paper. I bought this printer for this option only and it worked great on my old Win 10 cpu (which bit the dust). I am seeing all kinds of 'suggestions' which assume there is someplace to choose 12x12 and that is simply not so. I am seriously considering sending this printer back and getting a different brand.

Re: PIXMA TS9521C Cannot figure out how to print anything on 12x12 paper

MessyMushroom — Mon, 04 Aug 2025 00:25:46 GMT

Apologies, I have now downloaded new drivers for the third time and VOILA 12x12 is now an option. I don't know what changed but I am so happy it did. I will say that the download page looked a little different this time, so maybe I had a clone download page? I couldn't figure out how to add to my comment so I just added a reply to myself.