topic Re: Pixma TS9550 - No Custom Size Paper option in Desktop Inkjet Printers

Pixma TS9550 - No Custom Size Paper option

Becbex123 — Fri, 01 Sep 2023 22:44:23 GMT

I've just bought a Canon Pixma TS9550 and I'm trying to set it to print custom size paper.

The instructions online say to go to Printer Preferences and then it'll pop up with a box to set up the size, but I'm not getting that pop up box, only standard sizes such as A4 etc with no option to add my own.

Could someone advise what I'm doing wrong before I give up and throw the printer through the window?

I have Windows 11 if that helps? Thanks.

Re: Pixma TS9550 - No Custom Size Paper option

TheChapmans — Sun, 03 Dec 2023 19:08:54 GMT

Did you ever resolve this? I have the same issue. Windows 11 and a TS6251. No way to select a custom paper size.

Re: Pixma TS9550 - No Custom Size Paper option

jrhoffman75 — Sun, 03 Dec 2023 22:08:36 GMT

Does your driver look something like ythis?

Seelct "Standard" and see if that resolves issue.

Re: Pixma TS9550 - No Custom Size Paper option

TheChapmans — Sun, 03 Dec 2023 22:19:56 GMT

Thanks - no, I'm only getting this;

Re: Pixma TS9550 - No Custom Size Paper option

TheChapmans — Sun, 03 Dec 2023 22:28:01 GMT

So... not sure why it is happening, but I have (kind of) figured it out.
I had plugged my printer into my pc with a usb cable, because the WiFi connection kept dropping off, and it wouldn't print.

However, if I remove the usb cable and connect to my printer via WiFi again then I do get the full options (as per your screen shot John).

Not sure why the USB cable changes the options, but hopefully my WiFi remains stable while I print on custom sized paper.

Thanks!

Re: Pixma TS9550 - No Custom Size Paper option

jrhoffman75 — Sun, 03 Dec 2023 23:23:35 GMT

Double-check the exact procedure for USB connection. Sometimes the USB connection defaults to the plug&play operating system driver, which is usually dumbed-down. It works but doesn't have the vendor specific features.