topic Re: PIXMA TR8620a keeps trying to print from the rear tray in Desktop Inkjet Printers

PIXMA TR8620a keeps trying to print from the rear tray

Raydar — Tue, 07 Nov 2023 02:27:38 GMT

It's been a while now that my 8620a keeps trying to print from the rear tray and error shows up on every single print job saying no paper in the back tray. I've already restarted the printer and no luck. Feels like some sort of sensor in the back is broken and makes it think it's open while the back tray is fully closed.

Re: PIXMA TR8620a keeps trying to print from the rear tray

RonBarkan — Tue, 28 Nov 2023 00:38:02 GMT

Are you using a Chromebook?

If so, see https://support.google.com/chromebook/thread/241195485?hl=en

Re: PIXMA TR8620a keeps trying to print from the rear tray

Raydar — Tue, 28 Nov 2023 02:52:07 GMT

No. I happened on Win 10, 11, and 2 Android devices.

Re: PIXMA TR8620a keeps trying to print from the rear tray

ArthurJ — Tue, 12 Dec 2023 18:07:38 GMT

Hi,

Please turn off the paper mismatch setting on the printer using the steps HERE and let us know if the paper still has a message about using the rear feed.

We look forward to your reply.

Re: PIXMA TR8620a keeps trying to print from the rear tray

jleinung — Mon, 29 Apr 2024 16:41:19 GMT

Im having the same problem, printing from iMac running 14.1.1 - I have restarted printer, followed directions to turn off paper mismatch setting (as above) - no joy. Keeps trying to print from the rear tray no matter what.

Re: PIXMA TR8620a keeps trying to print from the rear tray

Patrick — Wed, 08 May 2024 12:30:03 GMT

Hi jleinung,

There is a setting on your printer that will specify the size and type of paper loaded in the rear tray and in the cassette.

If you set the rear tray to a paper size that you are not using, then the printer will feed paper from the other paper source.

For example, if you set the rear tray to 4" x 6" and the cassette to Letter, when you print with letter size from your Mac, the paper will be fed from the cassette.

To set the rear tray to 4" x 6", please follow these steps:

1. Tap the gear icon.

2. Tap Feed settings.

3. Tap Rear tray paper settings.

4. Tap Change.

5. Select a paper size that is NOT the size you wish to print with.

6. Select a paper type.

7. Tap Yes.

Once set, please attempt to print.

You can also specify the paper source in the application that you are printing from.

Let's take TextEdit as an example. Click on File and Print and scroll down to the Media & Quality section and change the "Feed From" from "Auto Select" to the location of your paper in your printer.

Re: PIXMA TR8620a keeps trying to print from the rear tray

zlatko1 — Tue, 08 Oct 2024 10:00:28 GMT

Hi Patrick or anyone else,

I have the same problem with my TS9000 printer and none of your fixes worked. Even when I choose 4"x6" for the rear tray it did nothing. The big mistery is that it was still working 4 hours ago and now it suddenly stopped working i.e. wants to print from rear tray even though I have paper in the cassette. I also tried uninstalling and reinstalling the drivers and it did not help. Is there even a solution to this? I am trying everything.

Re: PIXMA TR8620a keeps trying to print from the rear tray

janietee — Sat, 04 Jan 2025 01:12:58 GMT

I have the same issue. Worked for one print, then decided to stop all printing based on some rear paper feed issue. If I load paper in the rear feed it says missing rear paper. I changed the feed settings on the printer, changed the paper settings, and selected the correct paper source on the computer. I updated software and did the whole restart unplug, etc. No success. MUCHO frustrating.

Re: PIXMA TR8620a keeps trying to print from the rear tray

EssJay — Sun, 02 Mar 2025 18:15:24 GMT

I have the same issue, printer had just suddenly started trying to print from the rear tray for no reason. Then when I gave in and put A4 paper in the rear tray it won't print double-sided. I JUST WANT TO PRINT SOMETHING AND I HATE THIS STUPID PRINTER!!!!!

Re: PIXMA TR8620a keeps trying to print from the rear tray

Stephen — Sun, 02 Mar 2025 18:27:55 GMT

Hello.

I'm sorry to hear you're having a hard time printing. Make sure you have the current Canon software installed from https://canon.us/setup

Once you've verified that you have the software installed, if you still can't follow the instructions from Patrick's post above (the expert), I recommend contacting support for one-on-one troubleshooting. Technical support is at 1-800-OK-CANON (800-652-2666) during the week from 9 a.m. to 6 p.m. (ET).

Re: PIXMA TR8620a keeps trying to print from the rear tray

EssJay — Sun, 02 Mar 2025 18:49:41 GMT

Thank you. I downloaded the new driver and printed a test page, I found a setting to select the cassette to print from, and the rear tray was no longer an issue but the test page came out blank. When I try to print my document nothing happens at all, no error message and no printing.

Re: PIXMA TR8620a keeps trying to print from the rear tray

onebigassdog — Sun, 06 Jul 2025 16:12:06 GMT

Has there been an actual resolution for this issue?
I have 2 Cannon Printers. I just purchased a Cannon TR8620a. I printed one document a few days ago. I am trying to use the printer now and despite resetting the computer, re-installing the software, changing the cassette settings it still wants to print from the rear tray which I have never used that setting. This is my second Cannon with the same rear tray printer issue. I still cannot resolve the issue on the Cannon G6000 series(which also stopped printing all together even though it has plenty of ink in it). This is becoming very frustrating. Where are all the old printers, connect, set up, hit print and it prints. There is no reason a brand new printer only days old should be doing this.

Re: PIXMA TR8620a keeps trying to print from the rear tray

Stephen — Sun, 06 Jul 2025 16:39:15 GMT

Hello!

I'm sorry to hear you're having trouble with your printers. This problem often happens when your computer defaults to the non-Canon drivers. If you install or reinstall the Canon software and drivers, you will be able to select the desired paper source. The current software and downloads are available from within your Canon Account, but the quickest fix is to reinstall from the setup site.

The G6000-series printer is likely the PIXMA G6020 -- you can verify the exact model from the front panel of the printer. You can get the correct software for it from your Canon Account or

Here are shortcuts to everything:
Canon Account: https://canon.us/account
The main setup site: https://canon.us/setup
Setup for your new PIXMA TR8620a: https://canon.us/TR8620asetup
Setup for PIXMA G6020: https://canon.us/G6020setup

Re: PIXMA TR8620a keeps trying to print from the rear tray

umop — Fri, 09 Jan 2026 22:09:36 GMT

Same issue here. No solution here works including the paper size fix. Printer will get returned tomorrow. No more canon for me.

Re: PIXMA TR8620a keeps trying to print from the rear tray

umop — Fri, 09 Jan 2026 22:11:21 GMT

It’s also telling the canon puts more effort into gamification of their support system than fixing their hardware. Note that the official solution is to fake CHANGE THE PAPER-SIZE as a workaround rather than fixing the problem. Bad form.

Re: PIXMA TR8620a keeps trying to print from the rear tray

uaetechnician27 — Sat, 10 Jan 2026 13:00:58 GMT

Hey, exactly same PIXMA TR8620a issue was here—keeps trying rear tray printing, "no paper in back tray" error on every job even when fully closed. Restarted too, no luck.

Then i tried these step: Go to Menu > tap the Gear icon > open Feed Settings > set the rear tray to 4×6. Gently clean the flap sensor area.

That method fixed the issue for me. If the sensor is damaged, it’s best to get a professional printer repair service.

Re: PIXMA TR8620a keeps trying to print from the rear tray

Ersepa — Mon, 19 Jan 2026 20:06:02 GMT

Number one, where are the sensors in the back feed area, and how do you clean them. I’m have NO luck fixing this. This is on Canon. I have two Canon printers, one very expensive photo printer and the TR8620a. From the comments, this probably isn’t only for that printer but others. I’d like to be able to duplex print again!!!!

Re: PIXMA TR8620a keeps trying to print from the rear tray

Ersepa — Mon, 19 Jan 2026 20:33:25 GMT

So, on my TR8620a, I followed your advice, “cleaning” the sensors, assumed that you meant the rear feed sensors, not really knowing where they were, with compressed air. Then, made sure the rear paper guides were not 8.5x11, fully closed the rear feed, and tried to print again. I did NOT use the Canon printing app. But, it worked, for now. I’ve fixed this before and the problem returns, so we will see. When I printed, I made sure to change the auto feed to main tray, and the paper size to letter. I left the rear feed paper size to 4x6. I have not tried duplex printing yet.

Re: PIXMA TR8620a keeps trying to print from the rear tray

Ersepa — Mon, 02 Feb 2026 23:11:25 GMT

Yes, still tries to print from the rear feed. Set to 4x6, cassette set to Letter, cleaned the rear sensors with compressed air, and STILL wants to print from the rear. Is this printer a piece of junk? I really like Canon as a whole but this is unforgivable that you can’t fix a problem that sooooo many people are having.

Re: PIXMA TR8620a keeps trying to print from the rear tray

Ersepa — Mon, 02 Feb 2026 23:24:05 GMT

So, I finally downloaded the Canon printing app and printed from my phone and it worked. We will see if it holds. I am skeptical.