topic can't connect my scanner on my canon mx490 in Desktop Inkjet Printers

can't connect my scanner on my canon mx490

HeidiWolff — Sun, 12 Nov 2023 17:12:15 GMT

I have downloaded the IJ Scan Utility 2, but scanner still won't work

Using Mac OS 14.1 Sonoma/Connected via Wifi

Re: can't connect my scanner on my canon mx490

Danny — Fri, 10 Nov 2023 20:31:29 GMT

Thanks for joining the conversation, HeidiWolff!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof) and whether your PIXMA MX490 talks to your computer via a USB cable or via Wi-Fi. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: can't connect my scanner on my canon mx490

HeidiWolff — Fri, 10 Nov 2023 20:34:21 GMT

I'm running on a Mac OS Sonoma 14.1; my printer works via wifi so assume my scanner would as well.

Re: can't connect my scanner on my canon mx490

Patrick — Thu, 16 Nov 2023 20:12:55 GMT

Hi HeidiWolff,

Please download and install the scanner driver for your PIXMA MX490.

To download the driver, please click this link:

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAxMTQwMTAx&cmp=ABR&lang=EN

Once the file finishes downloading, please open or run it (misd-mac-ijscanner15s-5_0_0-ea21_3.dmg) to install the scanner driver on your Mac.

After the installation is complete, please open the IJ Scan Utility and attempt to scan.