topic MG5722 - Mac OS Big Sur Printer Offline in Desktop Inkjet Printers

MG5722 - Mac OS Big Sur Printer Offline

Nanmclaugh — Wed, 08 Nov 2023 17:24:45 GMT

My MG5722 suddenly stopped printing from my computer, but will print from my phone. (The scanner is working). I have a Mac OS Big Sur. I have unplugged and replugged the printer several times. My computer says printer is offline or can't be located.

Solution?

Thank you.

Re: MG5722 - Mac OS Big Sur Printer Offline

ArthurJ — Wed, 13 Dec 2023 15:11:12 GMT

Hi,

Since it can detect the scanner, I suggest reinstalling the printer driver. Please go into printers and scanners and remove the printer first. Once that is done, click HERE and select Software and Drivers. You will want to download and install the MG5700 series CUPS Printer Driver Ver. 16.80.0.0 file.

Once the printer driver has been reinstalled, go back to printers and scanners and add the printer back on and try to print.

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Re: MG5722 - Mac OS Big Sur Printer Offline

sun622 — Tue, 16 Jul 2024 16:44:02 GMT

Where is printers and scanners? What dept?

Re: MG5722 - Mac OS Big Sur Printer Offline

SamanthaW — Tue, 16 Jul 2024 16:46:19 GMT

We aren't quite sure what you're asking here! Can you please clarify?

Re: MG5722 - Mac OS Big Sur Printer Offline

sun622 — Wed, 17 Jul 2024 23:52:46 GMT

I fixed the problem on my own.