topic Re: Message is given that cassette is open and to load paper in Desktop Inkjet Printers

Message is given that cassette is open and to load paper

RockinRoad — Wed, 01 Nov 2023 15:57:10 GMT

I have reloaded cassette as always and it appears closed. What can I do now?

Re: Message is given that cassette is open and to load paper

Danny — Wed, 01 Nov 2023 15:59:11 GMT

Thanks for joining the conversation, RockinRoad!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Message is given that cassette is open and to load paper

RockinRoad — Wed, 01 Nov 2023 16:02:49 GMT

It is a Canon TS6420a, purchased this year. I reloaded paper yesterday and printed out something. When I tried to print today, I got the error message that cassette was open and to load paper.

Re: Message is given that cassette is open and to load paper

Stephen — Wed, 01 Nov 2023 16:07:30 GMT

You may want to contact support so they can walk you through some troubleshooting. They're at 800-OK-CANON (800-652-2666). If you haven't already, you may find it beneficial to register your printer at canon.us/account before you call.