topic Re: can not scan in Desktop Inkjet Printers

PIXMA MG2522 can not scan

john1carey — Fri, 27 Oct 2023 12:59:56 GMT

I can copy and print letters but will not scan. error"scanner is turned off "and "usb cable is disconnected". Code5,156,69

The cable is good or I would not be able to print files.

Re: can not scan

Danny — Fri, 27 Oct 2023 12:28:13 GMT

Thanks for joining the conversation, john1carey!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: can not scan

john1carey — Fri, 27 Oct 2023 12:58:51 GMT

It is an MG2522

Re: PIXMA MG2522 can not scan

john1carey — Fri, 27 Oct 2023 15:25:37 GMT

please send a fix, thanks

Re: PIXMA MG2522 can not scan

normadel — Fri, 27 Oct 2023 16:10:49 GMT

Do you have another USB cable to try? Scanning is NOT the same as printing and copying.