topic Re: PIXMA MX922 prints tests and checks fine, but files sent to print are blank in Desktop Inkjet Printers

PIXMA MX922 prints tests and checks fine, but files sent to print are blank

PrinterWinter — Mon, 17 Jul 2023 23:31:11 GMT

I have a PIXMA MX922. It's 4 or 5 years old, I think. A couple of days ago it was printing without issue. Yesterday, it started sending out blank pages exclusively when files were sent to print.

I'm working in Windows 10. I deleted the printer from the system's devices, uninstalled programs and drivers, downloaded the latest drivers (which were the same version I've had, but new download), reconfigured the printer into the wifi, installed the drivers again.

The printer prints without issue when executing a nozzle test from its own Maintenance tab, or when I sent a test print (from the System interface?). Ink is good, mechanically it functions.

Yesterday when I send a file to print it would just spit out the number of pages. It did not sound like it was running through the process of printing the documents, the pages just spooled out pretty, pretty quickly.

Today, after the re-install, sending to print just hangs until Canon throws up a window in which it says "Printer not responding."

Do printers time out like that? Is there anything I can do to troubleshoot or fix? Thank you for the advice.

Re: PIXMA MX922 prints tests and checks fine, but files sent to print are blank

ArthurJ — Thu, 20 Jul 2023 17:20:39 GMT

Hi,

So we can best assist you, please let us know if the printer is connected via USB cord or wireless. Also, when you reinstalled the printer, did you install the driver from the Canon website or select the Add Printer option on your computer?

If you still have the nozzle check, please let us know if it looks like the example posted HERE.

We look forward to your reply.

Re: PIXMA MX922 prints tests and checks fine, but files sent to print are blank

PrinterWinter — Wed, 06 Sep 2023 18:32:17 GMT

Hello, Arthur J!

Apologies for my incredible delay. Life took a detour but I'm back. I'm writing to ask if this is still open and if I can answer the above questions for advice now?

Thanks!

Re: PIXMA MX922 prints tests and checks fine, but files sent to print are blank

Danny — Wed, 06 Sep 2023 18:33:59 GMT

We're all ears (or at least eyes)! Feel free to keep the conversation going!

Re: PIXMA MX922 prints tests and checks fine, but files sent to print are blank

PrinterWinter — Wed, 06 Sep 2023 19:35:29 GMT

Danny, that's fantastic. Thank you!

So... it seems that there is some connectivity issue that I can't resolve. I say that because I've just scribbled on some paper with colored pencil and then sent it through the copier and it's printed out a very acceptable reproduction. But the Canon IJ Network Tool shows "Status: Not Found". It also names a port. Ah, and all this is relevant because I am using a bluetooth connection to send stuff. Other computers were also using bluetooth connections, and they no longer reach the computer, either.

It was a couple of months ago, but I'm pretty sure I would have re-installed the driver through the Windows internal Add Printer options, as that is my way.

The nozzle check it was printing at first was very clean. The current nozzle check I've sent is stuck in the printing queue, "Status: Error - Printing". Here it also shows a specified port.

Thoughts? Should I try uninstalling and re-installing the driver? I've got a note from 2 months ago that shows I was having an issue with a full removal of the driver. It was apparently showing a "Cannot be deleted, mx920p6.inf" error for being in use with the printer, which was at that time currently deleted from the system.

Anyway... thoughts? And thanks!

Re: PIXMA MX922 prints tests and checks fine, but files sent to print are blank

ArthurJ — Mon, 11 Sep 2023 16:52:09 GMT

Hi,

Please try the following:

1.Click on Start.

2.Click on Devices and printers.
3. Select the printer you want to uninstall.
4. Click on print server properties.
5. Click on Driver tab.
6. Select the printer you want to uninstall and click on remove.
7. Select driver and driver package and click on Remove.

Also, please let us know if you are only able to use bluetooth or are you able to connect the printer to a wireless network.

We look forward to your reply.

Re: PIXMA MX922 prints tests and checks fine, but files sent to print are blank

PrinterWinter — Tue, 12 Sep 2023 23:51:44 GMT

Thank you for these thoughts, Arthur.

To start with the last question first, I use the printer at home, where I do have wifi. I believe the printer could be connected to the wifi. Not sure if that's the same as a "Wireless LAN". I tried connected the printer, it claimed there was an available port or portal or something, but it timed out trying to connect.

Okay. I went through your procedure, Print Server Properties > Driver Tab > Selected Printer > Remove Driver and Driver Package. I get the following error:

The following package(s) can not be deleted:

mx920p6.inf (x64)
This package contains the following driver(s) that are now in use:
Canon MX920 series Printer; This driver is used on:
Canon MX920 series Printer

The following driver(s) can not be deleted:

Driver Canon MX920 series Printer (x64) is in use. It is used on:
Canon MX920 series Printer

So, similar to before. I will try deleted the MX920 FAX driver first and see if that produces any different results. Hoping that you will continue to advise. Thank you very much.

Re: PIXMA MX922 prints tests and checks fine, but files sent to print are blank

PrinterWinter — Tue, 12 Sep 2023 23:54:36 GMT

I tried removing the fax driver and its package. Got the same type of error, but for the file:
mx920f6.inf (x64)

Thanks again for your time and help.

Re: PIXMA MX922 prints tests and checks fine, but files sent to print are blank

PrinterWinter — Wed, 13 Sep 2023 22:47:14 GMT

I've just tried plugging the printer directly into the computer with a usb cable. Running Windows 10. Computer does not seem to be recognizing/noticing the printer/scanner. But I'm not knowledgeable enough to know where to look and make it think about some specific port. The cable comes embedded with some goofy software I'm not running, and I don't know for certain that it isn't running any interference.

Looking forward to your input.

Re: PIXMA MX922 prints tests and checks fine, but files sent to print are blank

ArthurJ — Thu, 14 Sep 2023 12:23:18 GMT

Hi,

Please try the following

Press the Windows key and the letter R key at the same time on your keyboard. In the run box that appears, you can type in services.msc and click OK.
In the list of services that appears, you can scroll through and double click on the print spooler service.
At the bottom of the spooler you can click on the stop button.
Once the spooler has been stopped, you can press the Windows key and the letter R key at the same time on your keyboard. In the run box that appears, you can type in spool and click OK.
In the window that comes up, you can right click and delete the printers folder.
You can go back to the print spooler window and then you can click start at the bottom of the window.

Once the spooler service has been started again, you can close the windows and try to uninstall the printer.

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Re: PIXMA MX922 prints tests and checks fine, but files sent to print are blank

PrinterWinter — Wed, 20 Sep 2023 21:31:03 GMT

Apologies for the delay.

That worked! I followed your commands and was able to remove the printer (and the fax function, separately, as well) without any problem.

Now that I seem to have the printer removed from the system, how would you advise that I go about reinstalling it and the driver?

Thanks again.

Re: PIXMA MX922 prints tests and checks fine, but files sent to print are blank

PrinterWinter — Sat, 30 Sep 2023 01:20:18 GMT

Hello, Arthur—

I hope your are still there.

I followed the procedure from this Canon video. It appears to have been semi-successful, but also a significant failure in an important way.

I ran the set up file, it identified the printer and got it ready with drivers. I sent a test jpeg to print, seems to print without issue. However, sending a text document gets a failed result; the printer shoots a piece of paper through, but it does not seem to undergo any printing, and the page certainly comes out blank. I tried making a pdf and sending that to print via Acrobat. Same result: page shoots through, no printing. I use Open Office for my word processing. In an attempt to troubleshoot whether Open Office might be the problem I made a test document in Windows Notepad. Same result: page shoots through, no printing. I made a jpeg of the text document and sent that to print; it does print, just as the jpeg image printed, however the black appears as a garbled light grey.

So it can print, and will print images, but so far will not print from a text file. I will run some nozzle tests and replace the one low ink cartridge, but I don't see how that could cause the "paper shoots through with no printing attempted" issue.

Any thoughts on what to troubleshoot next? Thank you.

Re: PIXMA MX922 prints tests and checks fine, but files sent to print are blank

PrinterWinter — Sun, 01 Oct 2023 00:26:54 GMT

I've been running nozzle checks and trying the deep cleaning functions. I believe the PGBK nozzle seems to maybe be the issue.

When it prints the nozzle check the bottom rows (C, C, C, M, M, M, Y, BK) look great. The top PGBK row, however, is simply not there. Completely blank. Tried the deep cleaning several times, tried the realignment once (lots of cyans marks, a very few black marks, all of it with tight lines). Is there a way to approach the PGBK nozzle manually (or otherwise), to try to address the issue?

Also, I'm curious as to why the printer punts entirely on text files. It doesn't try to print at all, but it does bother to shoot paper through...

Looking forward to your thoughts. Thanks.

Re: PIXMA MX922 prints tests and checks fine, but files sent to print are blank

PrinterWinter — Wed, 11 Oct 2023 19:38:15 GMT

I've just checked, and now that the computer and the printer are back in communication, scanning is back online.

But text files get the "shoot a page out" treatment and the PGBK nozzle seems to be offline. Is there anything I can do to fix or troubleshoot these issues?

Re: PIXMA MX922 prints tests and checks fine, but files sent to print are blank

ArthurJ — Fri, 13 Oct 2023 12:07:01 GMT

Hi,

If the grid portion of the nozzle check is not there after the cleanings, there is a issue with the print head. The PGBK is what is used for printing text and with it no working, that is why blank pages are coming out.

It could end up costing more to service the printer so I recommend the Canon Upgrade program.

This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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