topic PIXMA MG2500 ERROR MESSAGE: media type and paper size are not set correctly in Desktop Inkjet Printers

PIXMA MG2500 ERROR MESSAGE: media type and paper size are not set correctly

whitelighter — Wed, 18 Oct 2023 13:12:27 GMT

I have a Canon Pixma MG2500. I'm trying to print a 5x7 photo on 8.5x11" photo paper and keep getting the error message: "media type and paper size are not set correctly". I searched for this on the web but already have the paper type set to Glossy Photo, as is recommended for 5x7 photos. Any suggestions?

Re: ERROR MESSAGE: media type and paper size are not set correctly

NYCKid — Tue, 10 Oct 2023 05:36:09 GMT

glossy is the type of paper used. 5x7 nd 8.5x11 is the size of the paper used. You can fiddle in the device settings in the printer, there is an option that says "check for paper size" or something like that. Set it to off. See if that works for you

Re: ERROR MESSAGE: media type and paper size are not set correctly

whitelighter — Tue, 10 Oct 2023 19:57:46 GMT

I couldn't even find that option anywhere in the device settings. Maybe I'm looking in the wrong place.