topic Re: PIXMA iP7220 Printer Won't Recognize Magenta Cartridge in Desktop Inkjet Printers

PIXMA iP7220 Printer Won't Recognize Magenta Cartridge

JHR — Sat, 26 Aug 2023 15:55:11 GMT

My printer won't recognize a magenta cartridge. I keep getting the messtage that the cartridge is empty even after I have put a new one in. I tried all the fixes I've been told: turn off the machine, unplug the machine,clean the print head, replace the new cartridge with another new one, and etc. . . I haven't had the printer all that long. Any suggestions?

Re: PIXMA iP7220 Printer Won't Recognize Magenta Cartridge

Danny — Sat, 26 Aug 2023 15:56:02 GMT

Thanks for letting us know what Canon product you've got. The PIXMA iP7220 is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!

Re: PIXMA iP7220 Printer Won't Recognize Magenta Cartridge

JHR — Mon, 28 Aug 2023 21:46:52 GMT

I am concerned that another Cannon product may develop similar problems. I bought my Cannon printer new from a reputable retailer not that long ago. I have read online reviews that Cannon does not support its products. If I upgrade, what assurances can you give me that Cannon will support the purchase.

Re: PIXMA iP7220 Printer Won't Recognize Magenta Cartridge

JHR — Thu, 31 Aug 2023 02:01:08 GMT

I did not a certain any proposed solution.

Re: PIXMA iP7220 Printer Won't Recognize Magenta Cartridge

JHR — Thu, 31 Aug 2023 02:03:51 GMT

Sorry, I made a typo. But I DID NOT ACCEPT ANY PROPOSED SOLUTION.

Re: PIXMA iP7220 Printer Won't Recognize Magenta Cartridge

StevenMOD — Thu, 31 Aug 2023 02:33:43 GMT

Hello JHR,

All of our printers include a 1-year limited warranty which also grants you access to our free, US-based technical support. Learn more about our support services HERE.

Re: PIXMA iP7220 Printer Won't Recognize Magenta Cartridge

JHR — Thu, 31 Aug 2023 03:09:45 GMT

Are you saying your products only last a year?

Re: PIXMA iP7220 Printer Won't Recognize Magenta Cartridge

StevenMOD — Thu, 31 Aug 2023 03:19:20 GMT

We apologize for any confusion. No, however, our policy is to typically retire products after 10 years of life. Once a product is retired, official Canon support content (troubleshooting articles, user guides, how-to videos, etc.) may be removed from the Canon website due to incompatibilities, instabilities, or any other potential risks that may be unknown to Canon.

Re: PIXMA iP7220 Printer Won't Recognize Magenta Cartridge

JHR — Sun, 08 Oct 2023 15:14:03 GMT

The problem WAS NOT SOLVED. No help was given. The only solution offered was to buy a new inkjet printer. Well, that may be the solution I have to take. But at this point I am NOT INCLINED TO BUY A NEW CANNON, especially considering the support I received.

Re: PIXMA iP7220 Printer Won't Recognize Magenta Cartridge

Stephen — Sun, 08 Oct 2023 15:31:03 GMT

I've removed the solution flag.

This printer was released back in 2012. Do you have proof of purchase stating that you purchased it as a new product within the last year to indicate it's still within the warranty period? As far as we were aware, these units hadn't been sold as new for at least 7 years.

Re: PIXMA iP7220 Printer Won't Recognize Magenta Cartridge

JHR — Sun, 08 Oct 2023 17:13:46 GMT

I believe I purchased it new it in 2021. Although that is outside the one year warranty period,, it is still too new to have totally stopped working. I have had other inkjet printers that lasted for years. I had a multifunction HP inkjet printer that lasted for almost 10 years and the switch stopped working. But I have never before had a printer that would not accept a cartridge.

Re: PIXMA iP7220 Printer Won't Recognize Magenta Cartridge

Stephen — Sun, 08 Oct 2023 17:18:40 GMT

It should accept a cartridge. Is it a Genuine Canon cartridge? One with the hologram on the packaging?

Re: PIXMA iP7220 Printer Won't Recognize Magenta Cartridge

JHR — Tue, 10 Oct 2023 17:31:53 GMT

I would be willing to order one directly from you if you really think that would solve the issue.