TS 6020 Display went blank

typomaniac — Tue, 03 Oct 2023 15:37:52 GMT

Hi, I have a TS 6020 printer that I used for printing edible images for cookies and now, when I plug it in, the display screen turns a very pale blue and I cannot turn the printer off unless I unplug it and I can't use it because there is nothing displayed on the screen.

The green on light is not on but if I plug it in and hold the stop button the green light will come on and blink slow but the display screen remains black--not even the pale blue I described. If I push the start button after plugging it in while holding the stop button the screen reverts back to the pale blue.

When I plug it in, the usual sounds of the print head moving, etc is not happening.

I bought the printer brand new approx 5-6 months ago and I doubt it has printed more than 100 pages. If there is anything I could do to bring it back to life, I would really appreciate it anybody knew what to do.

Thank you

Re: TS 6020 Display went blank

ArthurJ — Thu, 05 Oct 2023 16:51:38 GMT

Hi,

Your printer has experienced an internal hardware failure and would require service.

At this time I recommend you reach out to Canon support. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.

topic TS 6020 Display went blank in Desktop Inkjet Printers

TS 6020 Display went blank

Re: TS 6020 Display went blank