topic Re: Be careful using printer support in Desktop Inkjet Printers

Be careful using printer support

giffordsonline — Sat, 30 Sep 2023 19:49:52 GMT

I allowed tech support to sign on to my laptop to load new printer driver. They blanked my screen so I could not see what they were doing. They also took away my ability to disconnect. This was all after getting my Debit Card information to pay for driver since my printer is out of warrentee. They then proceeded to attempt to make purchases , set up a wire transfer and open a Zelle account. My bank blocked all of these but then closed my account and said I must set up all direct deposits, auto payments and bill pay attached to new account. What a pain! There does not seem to be anybody at Canon to complain to ......So Be Careful..

Re: Be careful using printer support

SamanthaW — Sat, 30 Sep 2023 19:57:44 GMT

We are sorry to hear that!

It sounds like you connected with a 3rd party! Our printer support team is only available Monday to Friday, and we definitely wouldn't remote in to do things like that! Here's how to access official Canon USA support, Phone number: 1-800-OK-CANON (1-800-652-2666) Monday to Friday, excluding holidays. You can also access our website for other support options here.

If you let us know your printer model we can also direct you to the printer drivers you need.

Re: Be careful using printer support

giffordsonline — Sun, 01 Oct 2023 15:26:57 GMT

I went to http:start.canon and then to link provided there. This phone number you provided is not in my "getting started" booklet.

Re: Be careful using printer support

Stephen — Sun, 01 Oct 2023 15:52:07 GMT

The link in the booklet is http://ij.start.canon (no dot com or anything else - there is no additional link provided once you get there - it takes you exactly where you need to be). IJ is for inkjet. start.canon isn't a valid site. The Getting Started booklet goes out to the whole world and does not include a phone number - because it would inundate phone support for simple requests that can be completed online.

The long way to find the number is here: https://www.usa.canon.com/contact-us/support

Once you're there, scroll down. You'll see a big red button that says "CLICK HERE FOR SUPPORT NUMBERS BY GROUP" - click on that to expand the list. Once you're there, you'll see that the most common number is 800-652-2666. For PIXMA Printers, you must have a My Canon Account before calling (that's why it says to check your My Canon Account first). The main number is still the same - 800-652-2666. But you must register first. That's at canon.us/account or https://myprofile.americas.canon.com/us/signin. Once you've done that, you'll see your support entitlements. If you're out of warranty, the most support will cost is $19.99, and you must pay that fee before calling. Our support agents do not take credit card information over the phone for support.

If they're going to initiate a remote support session, they do so with your permission while you're on the phone with them and while you're watching. You can see everything they do while doing it, and they usually explain what they're doing and why. This is not only for transparency, but they're teaching you how to fix the problem if you run into a similar problem later on.

I hope this helps!

Re: Be careful using printer support

giffordsonline — Sun, 01 Oct 2023 20:47:38 GMT

The process is too difficult !! Thanks for your input

Re: Be careful using printer support

jrhoffman75 — Sun, 01 Oct 2023 23:00:29 GMT

@giffordsonline wrote:
"The process is too difficult !! Thanks for your input."

I've used Canon support and I didn't find the process that difficult, but I bet it is not as difficult as this:

"They then proceeded to attempt to make purchases , set up a wire transfer and open a Zelle account. My bank blocked all of these but then closed my account and said I must set up all direct deposits, auto payments and bill pay attached to new account. What a pain!"

Re: Be careful using printer support

normadel — Mon, 02 Oct 2023 02:38:13 GMT

You've been scammed. You were not dealing with the Canon company. Canon would not take control of your computer and do what was done to you. Wherever you got the address you went to is a fraudulent outfit.

Don't blame Canon. Good luck getting yourself out from under the crooks.

Re: Be careful using printer support

charlotten — Fri, 18 Apr 2025 03:36:16 GMT

It would be nice to know what time zone the hours are for tech support. Very annoying.

Re: Be careful using printer support

charlotten — Fri, 18 Apr 2025 03:38:23 GMT

Love that the VRU says we open “we open tomorrow during business hours.” Again , what time zone.

Re: Be careful using printer support

jrhoffman75 — Fri, 18 Apr 2025 10:04:44 GMT

Re: Be careful using printer support

gbr1 — Wed, 28 Jan 2026 22:53:24 GMT

Agreed. Also, be very wary of Scam customer support. I wasted a fair amount of time with a support person that I found online and looked legitimate. They kept asking for $$. Note that Canon warns that if someone is asking for more than US$20, it's a scam. I only learned that later.

Re: Be careful using printer support

Millberry — Tue, 17 Mar 2026 20:27:16 GMT

That was spam...I fell for it to--but shut computer and phone off immediately.

Re: Be careful using printer support

gbr1 — Wed, 18 Mar 2026 00:55:04 GMT

Fortunately, I figured it out and was able to immediately contact my bank and stop the fraudulent transactions. Lesson learned (I hope).

Re: Be careful using printer support

Millberry — Wed, 18 Mar 2026 07:31:49 GMT

GREAT !!!!